Workplace Host / Receptionist

CBRE; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Workplace Host/Receptionist to enhance the workplace experience in Birmingham. In this dynamic role, you will be the first point of contact for visitors and employees, ensuring a welcoming environment. You will manage guest registrations, maintain common areas, and provide administrative support to the team. If you have a passion for customer service and a knack for communication, this position offers a fantastic opportunity to contribute to a collaborative workplace. Join this innovative firm and help create an exceptional experience for all who enter.

Qualifications

• 1-2 years experience in Front Desk, Concierge, or Customer Service roles.
• Advanced communication skills and ability to present information effectively.

Responsibilities

• Ensure the best workplace experience by managing office floors and common areas.
• Greet employees and visitors, and manage guest registration.

Skills

Customer Service

Communication Skills

Problem-Solving

Facilities Management

Education

High School Diploma

Job description

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Join to apply for the Workplace Host / Receptionist role at CBRE

Birmingham - England - United Kingdom of Great Britain and Northern Ireland

Company Profile


CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Workplace Host


CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham.

Role Summary

• Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day
• Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking
• Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition.Arranges equipment service as needed.
• Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc.Requests building and/or equipment services as needed.
• Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering – workflow assistance and welcoming procedures and first day orientation management.
• Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures.
• Full JD can be provided upon application.
  
  

Experience Required

• A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
• Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.
  
  

Service line: GWS Segment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

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