Dealership Receptionist / Host

Office Angels; Loughborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Dealership Receptionist/Host to create a welcoming environment for customers and visitors. This role focuses on greeting guests, handling calls, and ensuring satisfaction through professional conduct. You will collaborate with the dealership team, uphold high standards, and contribute to a positive atmosphere. If you are passionate about customer service and thrive in a dynamic environment, this is the perfect opportunity for you to shine and make a significant impact in the automotive industry.

Qualifications

• Strong customer service skills to greet and assist visitors.
• Excellent communication skills for handling calls and inquiries.

Responsibilities

• Greet customers and visitors professionally to enhance dealership image.
• Handle calls efficiently and direct them appropriately.
• Collaborate with the team to maintain high customer satisfaction.

Skills

Customer Service

Communication Skills

Team Collaboration

Call Handling

Education

High School Diploma

Job description

Job Title: Dealership Receptionist/Host
Reports To: Dealer Principal

Working - 8am - 6pm Monday - Friday

Main Purpose of the Job:

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  Customer and Visitor Welcome: Ensure all customers and visitors are greeted in a professional, courteous, and friendly manner to promote the dealership's image.

  
  


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  Call Handling: Answer both internal and external calls quickly and direct them appropriately and efficiently.

  
  


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  Team Collaboration: Work closely with the dealership team to uphold high industry standards in customer care and satisfaction.

  
  

Key Performance Areas:

1. Operating Controls:

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  Ensure accurate and timely completion of administrative tasks.

  
  


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  Focus on achieving high customer satisfaction through personal conduct and professionalism.

  
  

2. Communication:

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  Develop and maintain positive working relationships with colleagues, customers, suppliers, and external representatives, as needed.

  
  

3. Policies and Practices:

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  Greet customers and visitors promptly and professionally.

  
  


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  Follow all environmental, health, safety, and company policies, ensuring legal compliance.

  
  

4. Personal Criteria:

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  Maintain a positive attitude and demonstrate professional behaviour.

  
  


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  Support the dealership's reputation for excellence through appropriate appearance and conduct.

  
  


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  Regularly assess personal performance and engage in development activities for continuous improvement.

  
  

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.