Workplace Host (Reception & Office Ambassador)

Concept Technical Resources; City of Edinburgh; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Workplace Host in a premier corporate office in Edinburgh. This hybrid role combines customer service, light security, and operational duties, ensuring a welcoming environment for all. If you are a proactive and people-focused individual with a passion for delivering exceptional service, this position is perfect for you. Join a supportive team where no two days are the same, and develop your skills in a dynamic workplace. Embrace the chance to be the face of the facility and make a real impact on the experience of colleagues and visitors alike.

Benefits

Competitive Pay

Opportunity for Permanent Position

Dynamic Work Environment

Supportive Working Environment

Skill Development Opportunities

Qualifications

• Looking for individuals with the right attitude and excellent customer service skills.
• Basic proficiency in Microsoft Office and understanding of health & safety.

Responsibilities

• Be the first point of contact for visitors and manage bookings and reservations.
• Maintain cleanliness and organization of the workspace while assisting with operational duties.
• Collaborate with building management and supervise team members.

Skills

Customer Service

Communication Skills

Microsoft Office

Proactive Attitude

Health & Safety Knowledge

Job description

About the Role

Are you a confident, proactive, and people-focused individual who thrives on creating a welcoming and professional environment? Join my client as a Workplace Host, where you will combine customer service, light security, and workplace ambassador responsibilities. This is an exciting hybrid role at one of Edinburgh's premier corporate offices.

As a Workplace Host, you will be the face of the facility, ensuring a seamless and engaging experience for colleagues and visitors while supporting the smooth running of the workspace.

What You Will Do

1. Customer Experience:
   1. Be the first point of contact for visitors and colleagues, answering queries and providing support.
   2. Manage visitor bookings, meeting room reservations, and desk allocations.
   3. Set up meeting rooms and ensure workspaces are clean, tidy, and welcoming.
   4. Facilitate client events and meetings.
2. Operational Duties:
   1. Maintain a high standard of cleanliness and workspace organisation.
   2. Unlock and lock the building, including light security checks as per procedures.
   3. Assist with mailroom services, deliveries, and consumable stock management.
   4. Report and follow up on building issues to ensure swift resolutions.
3. Collaboration:
   1. Work closely with building management, landlords, and service providers.
   2. Supervise and support the team members to maintain service excellence.

About You

We are looking for individuals with the right attitude, not just the right experience! If you are polite, friendly, helpful, and take ownership of your work, you could be the perfect fit.

Ideal Traits and Skills:

1. A natural host who thrives on delivering excellent customer service.
2. Proactive and self-starting, with a strong sense of ownership.
3. Good communication skills with all levels of seniority.
4. Basic proficiency in Microsoft Office and a good understanding of health & safety requirements.
5. Able to build relationships and maintain a professional, approachable manner.

What We Offer

1. Competitive pay with the opportunity for a permanent position after 13 weeks.
2. A dynamic role where no two days are the same.
3. Supportive working environment in a corporate setting.
4. Opportunities to develop your skills in a people-focused, professional role.