Workplace Experience Host

CBRE Local UK; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading global provider of integrated facilities is seeking a Workplace Experience Host in Cheltenham. The role involves managing office environments, greeting visitors, and supporting the workplace team with various administrative tasks. Candidates should possess strong communication skills and relevant experience in customer service or hospitality.

Qualifications

• 1-2 years of experience in Front Desk, Concierge, or Customer Service roles.
• Advanced communication skills required.

Responsibilities

• Ownership of office floors to ensure the best workplace experience.
• Greet employees and manage guest registration.
• Assist with onboarding and general administrative support.

Skills

Communication

Problem Solving

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Job Title: Workplace Host

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cheltenham.

Role Summary:

1. Ownership of office floors and the surrounding areas to ensure the best workplace experience each day.
2. Greet employees and announce clients, applicants, and visitors. Conduct guest registration through badging software. Arrange escorts as needed. Issue visitor passes and validate parking.
3. Maintain a neat appearance of the reception area, conference rooms, cafeteria, and other common areas. Request building and housekeeping services as needed. Periodically inspect common area equipment to ensure good operating condition. Arrange equipment service as needed.
4. Assist the Workplace Experience Team and CBRE community with general administrative support including mail services, event management, desk booking, bike locker management, etc. Request building and/or equipment services as needed.
5. Assist with the CBRE community onboarding process, including new employee orientation, training, equipment and software ordering, workflow assistance, and welcoming procedures, as well as first-day orientation management.
6. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure issues are proactively reported and addressed in line with procedures.
7. The full Job Description can be provided upon application.

Experience Required:

1. A minimum of 1-2 years of related experience (e.g., Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
2. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
3. Experience in facilities management and/or dealing with suppliers/contractors is beneficial.
4. Ability to solve problems and deal with a variety of options in complex situations.