Workplace Experience Facilitator

Yorkshire Water; Leeds; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus up to £1,000

Pension up to 12% company contribution

Development opportunities

25 days leave + bank holidays + 2 well

Life assurance 4x pensionable salary

Health/Dental/Critical illness options

Retail savings scheme

Online GP service

Cycle to work

Gym discounts

Job summary

Yorkshire Water is hiring a Workplace Experience Facilitator on a 12-month fixed term contract at our Leeds head office. The role involves managing visitor access, coordinating internal and external resources, and ensuring smooth site operations across multiple sites.

You will log incidents, handle mail and reception duties, and support a busy Admin team. The role requires a full driving licence and a flexible approach to cover various duties, with 37 hours per week, Monday to Friday.

Qualifications

• Experience in a customer-facing environment.
• Great attention to detail and accuracy.
• Ability to follow documented policy and procedures.
• Able to prioritise tasks and manage workload effectively.
• Maintain confidentiality in all aspects of the role.
• Demonstrate practical problem-solving
• Work well in a team and support team-building.
• Flexible approach to cover multiple roles within Administration; travel as required.
• Awareness of finance would be beneficial.
• A driving licence is required; travel between sites is needed.

Responsibilities

• Act as part of a team of facilitators for issues, queries and concerns among visitors, building users, contractors and Building Control.
• Coordinate internal and external resources as necessary.
• Manage all site booking in/out protocols, including inductions for visitors and contractors.
• Ensure incidents/requests are logged in SAM and responded to professionally with updates.
• Oversee mail management: receipt, distribution, processing, including franking and external mail collections.
• Answer incoming phone calls professionally; determine purpose and provide accurate information.

Skills

Customer service

Attention to detail

Policy following

Time management

Confidentiality

Problem solving

Teamwork

Flexibility

Driving licence

Tools

SAM system

Job description

Workplace Experience Facilitator - 12 month Fixed Term Contract

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £28,015 - £34,571.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Workplace Experience Facilitator progression plan.
• 25 days annual leave plus bank holidays - plus an extra two wellness days!
• Life assurance cover of 4 times pensionable salary.
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

This role is based at our head office in Leeds Valley Park. This role will also require travel to different sites.

Work type:

12 month fixed term contract full time working 37 hours per week, Monday - Friday between a working window of 7:30am-5:15pm.

We have an exciting opportunity for two Workplace Experience Facilitator's to join the team at Yorkshire Water. Could this be you?

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Land & Property team are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in!

As our Workplace Experience Facilitator you will;

• Act as part of a Team of prime facilitator's for all reported issues/concerns and queries between all parties. (Visitors, building users, Contractors & Building Control Team).
• Coordinate internal and external resources as necessary.
• Manage all site booking in/out protocols, including induction processes for visitors/contractors attending site.
• Ensure all incidents/requests reported are logged and raised on our service user system- SAM and dealt with in a professional and efficient manner, providing feedback and updates as required.
• Be responsible for mail management controls - Receipt, distribution, and processing, including franking and bagging external mail collections and processing courier requests.
• Answer incoming phone calls in a timely and professional manner; determine the purpose of the call; take ownership of queries and provide correct information.

What skills & qualifications you will need:

• Previous experience of working in a customer facing environment, passionate about delivering an excellent service to customers.
• Great attention to detail and accuracy.
• Able to follow documented policy and procedures.
• Able to prioritise tasks and have good time and workload management skills.
• Able to maintain confidentiality in all aspects of the role.
• Able to demonstrate a practical common-sense approach to problem solving.
• Able to work as part of a team and demonstrate team building skills.
• Has flexible approach, able to cover a number of different roles within the wider Administration team, this includes holiday cover.
• Any awareness and knowledge in finance would also be beneficial to this role.
• You will require a driving licence for the role, as travel is required between different operational sites and out of hours one in 8 week will required.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Accessibility

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Closing Date - 27th October 2026

Just a heads-up! We might start interviewing and close the position earlier based on the response.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

Subsidiary companies

• Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.
• Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.
• Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.
• KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Workplace Experience Facilitator