Digital Product Manager

Yorkshire Water; Leeds; Hybrid; GBP 63,000 - 69,000; Full time

Benefits offered by this job

Company car allowance

Annual bonus (up to 15%)

Private health care

Pension scheme (up to 12%)

Life assurance

25 days annual leave + bank holidays

Job summary

Yorkshire Water is seeking a Digital Product Manager to join the Digital team in Leeds, adopting a hybrid working pattern and delivering impactful customer digital experiences.

You will lead cross-functional, agile squads, shaping the product strategy, owning roadmaps and backlogs, setting quarterly OKRs, and driving a customer- and data-led approach to decision making while working with design, data and technology colleagues.

Qualifications

• Proven experience in digital product management with data and customer insight.
• Strong analytical skills to interpret performance data and drive decisions.
• Experience working in Agile environments with cross-functional teams.
• Understanding of digital product, customer experience and design best practices.
• Excellent stakeholder management and communication with senior leaders.

Responsibilities

• Create the digital product strategy for your area targeting ambitious outcomes.
• Lead an agile squad with design and development colleagues to deliver outcomes.
• Inspire the squad and ensure all team members invest in the product vision.
• Take a customer- and data-centric approach to decision making with stakeholders.
• Set quarterly OKRs aligned to overarching digital goals.

Skills

Digital product management

Data-driven decision making

Agile environments

Stakeholder management

Communication skills

Problem solving

Continuous improvement

Job description

Digital Product Manager

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£63,000 - £69,000)
• A company car lease/allowance scheme (£500 per month/£6,000 per year, based on full-time employment on joining the company). You can opt to sign up to the EV Car Salary Sacrifice Scheme 6 months after joining the company.
• Annual incentive related bonus (up to 10% of annual salary, increasing to 15% in the 26 to 27 performance year).
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus 2 extra wellness days!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

Leeds Valley Park - Hybrid Working

Work type

Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Digital Product Manager to join the Digital team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Tech function is a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in:

As our Digital Product Manager, you will:

• Work cross-functionally to create the digital product strategy for your area targeting ambitious outcomes.
• Lead an agile squad working closely with design and development colleagues to deliver outcomes in a way that is highly collaborative.
• Inspire the squad making sure all team members are invested in the product vision and working as a cohesive team.
• Take a customer and data-centric approach to decision making communicating clearly with your stakeholders to take them on the journey as your product develops.
• Show resilience when faced with blockers and constraints driving the right activities to remove obstacles to achieving outcomes.
• Work across business units to ensure the scope of transformation programmes deliver the technical capabilities required for the future success of your digital product.
• Work with business owners, designers, architects and developers to solve valuable problems and apply critical thinking to make sure the right activities are in focus.
• Set quarterly OKRs that are aligned to overarching digital goals and put in place the right strategy to achieve these outcomes.
• Show leadership by always being transparent about product performance placing a value on continuous learning taking a build, measure, learn approach.
• Be the expert in your digital product paying close attention to performance metrics and quality scores.
• Be highly pragmatic taking time to understand the wider business context showing flexibility where required.
• Contribute to the delivery, and maintenance of the team strategy, vision, purpose, goals, objectives, and measures.
• Develop and manage roadmaps & product backlogs.
• Manage iteration goals and story prioritisations.
• Clearly communicate products/features/iterations and stories to internal and external stakeholders.
• Identify, manage, and maintain relationships with key stakeholders across the business.
• Maintain a clear view of external trends, opportunities, and technologies within the domain across the utility sector and beyond.
• Identify and manage risks and issues.
• Influence strategic technology decisions through feedback and collaborative working with all relevant Tech stakeholders.
• Identify opportunities for innovation through existing or future digital capabilities.
• Support the creation of investment/business cases based on agreed roadmaps to deliver new capabilities or mitigate risk in existing capabilities.
• Drive continuous improvement to proactively identify & remove waste from processes & activities.

What skills & qualifications you will need:

• Proven experience in digital product management, using data and customer insight to improve customer-facing digital products.
• Strong analytical skills, with the ability to interpret performance data and use insights to drive decision-making.
• Experience working in Agile environments and collaborating with cross-functional teams, including data and technology specialists.
• Strong understanding of digital product, customer experience and design best practices.
• Excellent stakeholder management and communication skills, with the ability to influence and engage senior leaders.
• A proactive, results-driven approach, with the ability to manage competing priorities in a fast-paced environment.
• Strong problem-solving skills, ownership mindset and a passion for delivering great customer outcomes.
• High levels of integrity, professionalism and accountability, with a commitment to continuous improvement.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies:

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.