Field Technician

Yorkshire Water; Doncaster, Dewsbury; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company van

Annual bonus (£1000 max)

Pension up to 12%

Health benefits options

Cycle to work scheme

Online GP service

Job summary

Yorkshire Water is seeking a Field Technician in Doncaster to join our clean water distribution team. You will work a permanent 37-hour week and participate in standby rota, including occasional evenings and weekends.

You will carry out day-to-day network operations, help resolve water supply issues and maintain service quality while delivering frontline customer service and safety at all times. Strong communication, problem-solving and IT literacy are essential as you work with colleagues

Qualifications

• Full UK driving licence.
• Experience delivering against challenging upper quartile targets and performance commitments.
• Builds and maintains effective internal and external relationships to a high standard; acts as a role model.
• Ability to influence and drive the right culture and behaviours.
• Positive approach to handling changes including technology, process and organisational change.
• Demonstrate excellent customer service both internally and externally.
• Excellent communication skills.
• IT literate.
• Team player who can work in many different teams and show respect for others.

Responsibilities

• Safely carry out day-to-day activities on a 24/7 rota, ensuring work is completed on time and to budget and quality standards.
• Respond quickly and effectively to network failures to minimise impact on key performance targets.
• Provide frontline customer service, attend customer appointments, and drive resolution through problem solving and network optimisation.

Skills

Full UK driving licence

Targets and performance

Relationship building

Influence culture

Adaptability to change

Customer service

Communication skills

IT literate

Team player

Job description

Field Technician

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £32,606 - £40,740.


• A Company van.


• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).


• Attractive pension scheme (up to 12% company contribution).


• Development opportunities in line with the Field Technician progression plan.


• 25 days annual leave plus bank holidays - plus 2 extra wellness days!


• Life assurance cover of 4 times pensionable salary.


• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.


• Retail savings scheme.


• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:

Doncaster area

Work type:

Permanent 37 hours per week, Monday - Friday. This role will also involve being part of a standby rota so you will be required to work evenings and weekends.

We have a number of exciting opportunities for Clean Water Field Technicians to join clean water distribution department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators.

The successful candidate would be covering the Dewsbury area in Yorkshire in part of a tight knit team. Working both by yourself and in the team to deliver challenging performance commitments. The role will require you to problem solve and work under pressure liaising with other departments in Yorkshire water to help resolve various issues that we face.

Where you fit in!

As our Field Technician you will;

In this role, you will safely carry out day to day activities on a 24/ 7 rota ensuring they are completed on time, to budget and to the required quality that enable the effective operation of the Yorkshire Water distribution network. This includes proactive network operation and maintenance activity; completion of operational risk assessments and the supervision? of all network intervention; and responding quickly and effectively to network failure to minimise the impact upon key performance targets, including but not limited to those relating to Water Supply Interruptions and Water Quality.

You will have customer facing responsibility for the delivery of front-line customer service, resolving customer queries through attending customer appointments, and driving resolution through a combination of problem solving, network optimisation and the promotion of R+M work where required.

What skills & qualifications you will need:

• Full UK driving licence.


• Experience of delivering against challenging upper quartile business targets and performance commitments.


• Builds and always maintains effective internal and external relationships to high standard - acts as a role model.


• Ability to influence and drive the right culture and behaviours.


• A positive approach to handling changes, embracing all nature of change including technology, process, behavioural and organisational change.


• Demonstrate excellent customer service both internally and externally.


• Excellent communication skills.


• IT literate.


• Team player who can work in many different teams showing respect for others, providing helpful feedback and supporting the development of others.

You will also benefit from having:

• Previous experience in a commercially orientated and/or regulated environment.


• Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.


• Technical understanding of water network and assets.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Field Technician and want to help us deliver great service for our customers whilst looking after the environment.

Advert Closes 21st October 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: -

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.