Internal Communications Manager

Yorkshire Water; Leeds; Hybrid; GBP 70,000 - 85,000; Full time

Benefits offered by this job

Company car lease/allowance (£600 per月

Private health care (Self and partner)

Pension scheme (up to 12% company)

Life assurance (4x pensionable salary)

25 days holiday + 2 wellness days

Health cash plan

Critical illnessInsurance

Dental insurance

Cycle to work

Gym membership discounts

Job summary

Yorkshire Water is seeking an Internal Communications Manager to shape and lead internal communications across the organisation. The role involves partnering with executives, translating strategy into engaging messages, and driving transformative initiatives with a modern, data‑driven approach.

You will modernise channels, harness AI tools, inspire teams, and measure impact to ensure communications support performance and customer outcomes.

Qualifications

• Significant experience leading internal communications in large organisations.
• Track record of transforming internal comms and influencing leadership.
• Ability to translate strategy into clear communications for colleagues.
• Experience shaping communication around major transformation programs.
• Skilled in using data and insight to drive communications decisions.
• Comfort with AI, automation and emerging technologies in comms.

Responsibilities

• Define and lead Yorkshire Water's internal communications strategy as a trusted partner.
• Advise Executive and senior leaders, shaping approaches and influencing decisions.
• Translate purpose and strategy into clear communications for colleagues.
• Modernise channels and governance, using data to measure impact and drive improvement.

Skills

Internal communications leadership

Executive advisory

Leadership communication

Change management

Data-driven communications

AI/automation awareness

Job description

Internal Communications Manager

• We offer a competitive salary, depending on experience from £70,000 up to £85,000
• A company car lease/allowance scheme (£600 per month/£7,200 per year, based on full-time employment on joining the company). You can opt to sign up to the EV Car Salary Sacrifice Scheme 6 months after joining the company.
• Annual incentive related bonus (up to 20% of annual salary).
• Private health care (Self and partner, if applicable)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus 2 extra wellness days!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:

Leeds Valley Park in September - Hybrid Working (1-3 days in office or operational locations across Yorkshire a week dependant on business need)

Work type:

Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for an Internal Communications Manager to join our team, leading shaping and transforming internal communications at Yorkshire Water. Working at the heart of the business, you'll have the opportunity to influence how we connect with colleagues, strengthen leadership communication and bring our strategy and story to life, helping every colleague understand the role they play in delivering for our customers, communities and the environment. If you're looking for your next challenge, this could be the role for you. We'd love to hear from you.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Internal Communications Team is a critical team that helps our colleagues understand their role in driving forward our exciting plans.

The role will lead and continuously improve Yorkshire Water's internal communications function, transforming how we engage colleagues with our strategy, priorities and ambitions. They will shape impactful leadership communication, drive understanding and engagement around major business change, establish a more data-driven and insight-led approach, and ensure communications activity delivers measurable value. Through innovation, digital channels, automation and AI, they will build a modern, high-performing function that strengthens organisational performance and helps colleagues connect their work to better outcomes for customers, communities and the environment.

Where you fit in:

• Define and lead Yorkshire Water's internal communications strategy helping position internal communications as a trusted strategic partner that supports organisational performance, business transformation and the people strategy.
• Act as the senior strategic adviser on internal communications to Executive and senior leaders, shaping communication approaches, strengthening leadership visibility and connection with colleagues, providing constructive challenge and influencing decision-making.
• Translate Yorkshire Water's purpose, strategy and transformation agenda into clear, meaningful communications that help colleagues understand their contribution to customers, communities and the environment.
• Shape the communication approach to major transformation, cultural change and organisational programmes, ensuring colleague insight, meaningful participation and effective leadership communication are embedded to support successful implementation and sustainable change.
• Ensure colleague insight, workforce perspectives and audience needs influence communication priorities, leadership decisions, business planning and organisational transformation.
• Modernise the internal communications function by improving channels, content, governance, technology, data and ways of working to create a more agile, audience-led and measurable service.
• Lead, develop and inspire a high-performing internal communications team while strengthening communication capability, confidence and effectiveness across the wider organisation.
• Ensure Yorkshire Water is equipped to communicate effectively during incidents and organisational change, maintaining colleague confidence and organisational resilience.
• Establish clear measures of success for internal communications, using insight, evidence and performance data to evaluate impact, demonstrate value and drive continuous improvement.

What skills & qualifications you will need:

• Significant experience leading and transforming internal communications, engagement or employee experience functions within large, complex organisations.
• Proven track record of transforming, repositioning or modernising internal communications functions and demonstrating the impact communication can have on business performance, organisational change and cultural transformation.
• Strong experience advising Executive and senior leaders, influencing decision-making and constructively challenging thinking in complex, fast-paced and ambiguous environments.
• Deep understanding of organisational change, leadership communication, colleague engagement and employee experience, with the ability to translate strategy into meaningful action.
• Experienced in using audience insight, data and evidence to shape communications, measure impact, challenge assumptions and drive continuous improvement.
• Demonstrated ability to lead and develop high-performing teams, build strong relationships across all levels of an organisation and embrace innovation, including AI, automation and emerging technologies.
• Strong prioritisation and decision-making skills, balancing organisational need, risk and opportunity.

You will also benefit from having:

• Experience within highly regulated, operational or customer-facing organisations.
• Experience in sectors such as utilities, infrastructure, transport, logistics, health, manufacturing, engineering or retail.
• Experience leading communications for large-scale organisational transformation programmes.
• Experience embedding digital-first and insight-led approaches across communications functions.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience as an Internal Communications Manager and want to help us deliver great service for our customers whilst looking after the environment, then find out what a career with Yorkshire Water can offer you.

Closing date Friday 6 November

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur.

The Kelda Group provides water and sewerage services to domestic and business customers across the UK, managing the following subsidiary companies: -

Yorkshire Water, is the main subsidiary company providing water and sewerage services to 4.7 million people and 130,000 businesses in the Yorkshire region. Its activities are regulated by the Water Services Regulation Authority, Ofwat Loop Customer Management Ltd specialises in delivering customer service support to Yorkshire Water that includes billing, debt recovery and incident management. Employing more than 600 people, Loop have built up an impressive list of industry awards and achievements since being created in 2000 and is currently listed in the Sunday Times Top 100 list as being one of the best companies to work for.

Kelda Water Services (KWS) manages Kelda's non-regulated water and waste water contract operations. It is now the second biggest player in the UK market for outsourced clean and waste water services.

Kelda Water Services Retail offer quality, integrity and partnership but it is never just about the technologies behind our solutions in water. It is about the structure, delivery and even the financing of those solutions, and about giving our customers a level of convenience they never knew was possible.

KeyLand Developments Limited (KeyLand Developments) is responsible for managing, developing and disposing of the group's surplus property assets, either on its own or in partnership with outside organisations.

Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur.

Internal Communications Manager