Workplace Experience Coordinator

Jll; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Job summary

JLL is seeking a Workplace Experience Coordinator in London to provide facilities support and lead event setup for client functions and internal meetings. You will ensure safety, maintenance, and operational efficiency while organizing furniture, AV, and catering for events.

The role requires strong organisation, excellent communication, and a proactive approach to space management. Flexibility for after-hours events and occasional weekend work is expected.

Qualifications

• Previous experience in facilities support, Workplace Experience Coordinator services, or building maintenance preferred.
• Standard business hours with flexibility required for event support.
• Excellent communication and customer service orientation.

Responsibilities

• Receive and review event requests with details and dates.
• Perform space reviews and rearrange furniture as needed.
• Support setup of AV equipment and catering arrangements.
• Maintain tidy stores and inventory of furniture and event equipment.
• Report safety or maintenance issues to management.

Skills

Facilities coordination

Event setup

Customer service

Communication

Organisation

Tools

Corrigo

Job description

The Workplace Experience Coordinator will provide essential facilities support and event setup services at London's HQ site. This role ensures the building remains safe, well-maintained, and operationally efficient while delivering high-quality event support services for client functions and internal meetings., General Duties:

• Receive and review the event requests in advance: Gather all event details from the event coordinator, including date, time, attendee numbers (internal/external), event purpose, VIPs, special requirements.
• Assess impact on daily operations: Consider priorities of all business operation
• Conduct morning and afternoon space review for any changes to set-ups
• Complete general ad hoc tasks including furniture relocation, stationery delivery, confidential waste removal, contractor assistance and simple furniture assembly
• Support any adhoc furniture repairs
• Support with inventories of stored furniture and event equipment; report damaged or broken items to the MAC team
• Keep furniture stores, event storage areas, and Workplace Experience Coordinator's storeroom organised and tidy at all times
• Perform regular floor inspections to identify maintenance needs or safety hazards reporting all issues via Corrigo
• Report building deficiencies, equipment malfunctions, or safety concerns to management

Safety and Security

• Follow all health, safety, and sanitation protocols
• Properly handle, store, and dispose of cleaning chemicals according to safety guidelines
• Maintain awareness of building security procedures
• Report suspicious activity or safety violations immediately
• Ensure exit routes and emergency equipment remain unobstructed

Customer Service

• Interact professionally and courteously with tenants, visitors, and colleagues
• Respond to requests and concerns in a timely, helpful manner
• Maintain a professional appearance and demeanour at all times

Event Support Services Pre-Event Setup:

• Review event setup requirements with the event coordinator
• Assess table and chair inventory on event levels; relocate additional furniture from other floors via stairs or goods lift as needed
• Prepare event spaces and arrange furniture according to specifications
• Support the set up required technology including AV equipment if provided by JLL
• Ensure all catering set-up is complete including appropriate tables
• Review the event set-up with the Event Coordinator to ensure quality control

Post-Event Breakdown:

• Clear and reset rooms as required
• Coordinate additional support staff for large or multiple concurrent events (advance notice required)
• Previous experience in facilities support, Workplace Experience Coordinator services, or building maintenance preferred
• Ability to lift and move furniture and equipment safely
• Strong organisational skills with attention to detail
• Excellent communication skills and customer service orientation
• Ability to work independently and prioritise multiple tasks
• Flexible approach to working hours to accommodate event schedules
• Basic understanding of health and safety requirements
• Strong interpersonal and communication skills with the ability to remain professional, warm, and welcoming when interacting with VIPs, clients, and visitors at all levels

Physical Requirements

• Ability to walk building premises multiple times daily
• Capability to lift and move furniture and equipment
• Ability to climb stairs regularly
• Manual dexterity for equipment setup and maintenance tasks

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.,

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

• Standard business hours with flexibility required for event support
• Work performed in office building environment, including outdoor rooftop areas
• May require occasional evening or weekend work for special events