Workplace Experience Coordinator

Jobtailor; Cambridge; On-site; GBP 42,000 - 52,000; Full time

Job summary

JLL is seeking a facilities-focused professional to support a client site, delivering exceptional service to guests, employees, and stakeholders. You will manage site operations, coordinate maintenance, and ensure compliance with health and safety standards.

You will collaborate across departments, handle CMMS tickets, drive cost-efficient practices, and contribute to H&S objectives while maintaining strong client relationships and achieving KPIs.

Qualifications

• Experience in facility management and client-facing roles.
• Strong understanding of health and safety regulations and audits.
• Proficient in tracking budgets and financial processes.

Responsibilities

• Provide hospitality and support for guests, visitors, and employees at the client location.
• Resolve issues involving building services, conference rooms, workstations, furnishings, equipment, printers, and meal/snack services.
• Coordinate and schedule maintenance activities within defined SLAs.
• Collaborate with IT, Security, Kitchen, and Real Estate departments.
• Manage CMMS tickets, convert requests into trackable tickets, and conduct facility inspections.
• Ensure compliance with local building, health, safety, and fire codes and regulations.
• Create and implement site operational rules and standard operating procedures.
• Complete short- and long-term client projects within budget and identify cost-saving opportunities.
• Coordinate special events, vendors, co-location spaces, office supplies, and postage.
• Support financial processes, budget tracking, and purchase orders in Ariba or other systems.
• Conduct health and safety audits, maintain records, and report on JLL H&S platforms.
• Assist with contractor and supplier management and inspect vendor work.
• Maintain client and stakeholder relationships and monitor customer satisfaction.
• Complete scheduled reports and analysis, achieve KPIs, maintain audit compliance, and update facilities information.
• Identify innovations and best practices and contribute to JLL H&S standards

Skills

Facility Management

CMMS Ticket Management

Health And Safety Audits

Budget Tracking

Stakeholder Engagement

Tools

Ariba

JLL H&S Platforms

Job description

• Provide hospitality and support for guests, visitors, and employees at the client location
• Resolve issues involving building services, conference rooms, workstations, furnishings, equipment, printers, and meal/snack services
• Coordinate and schedule maintenance activities within defined SLAs
• Collaborate with IT, Security, Kitchen, and Real Estate departments
• Manage CMMS tickets, convert requests into trackable tickets, and conduct facility inspections
• Ensure compliance with local building, health, safety, and fire codes and regulations
• Create and implement site operational rules and standard operating procedures
• Complete short- and long-term client projects within budget and identify cost-saving opportunities
• Coordinate special events, vendors, co-location spaces, office supplies, and postage
• Support financial processes, budget tracking, and purchase orders in Ariba or other systems
• Conduct health and safety audits, maintain records, and report on JLL H&S platforms
• Assist with contractor and supplier management and inspect vendor work
• Maintain client and stakeholder relationships and monitor customer satisfaction
• Complete scheduled reports and analysis, achieve KPIs, maintain audit compliance, and update facilities information
• Identify innovations and best practices and contribute to JLL H&S standards

Requirements

• Proactive and professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Customer-service-oriented attitude
• Ability to coordinate maintenance, vendors, suppliers, and events
• Ability to manage CMMS tickets and work within defined SLAs
• Ability to support financial processes, budgets, and purchase orders
• Ability to conduct health and safety audits and maintain compliance records
• Ability to work with internal departments and client teams
• Ability to complete reports, analysis, KPIs, and audit requirements
• Commitment to clear, objective, fair, and non-discriminatory selection practices

Core Competencies

Demonstrates expertise in facility management, including compliance with health and safety regulations, effective stakeholder engagement, and financial process support. Proficient in managing CMMS tickets, coordinating maintenance activities, and implementing operational procedures to enhance client satisfaction.

Highest-signal resume keywords

• Facility Management
• CMMS Ticket Management
• Health And Safety Audits
• Budget Tracking
• Stakeholder Engagement

ATS Optimization Keywords

Hard Skills

• Building Services Management
• Operational Procedures Implementation
• Compliance Record Maintenance
• Report Analysis
• KPI Achievement

Soft Skills

• Customer-Service Orientation
• Proactive Communication
• Professionalism
• Collaboration

Industry Keywords

• Health Codes
• Safety Regulations
• Facility Inspections
• Vendor Management
• Event Coordination

Tools & Technologies

• Ariba
• JLL H&S Platforms