Workplace Experience Ambassador

LMA Recruitment; Reading; On-site; GBP 21,000 - 26,000; Full time

Job summary

LMA Recruitment in Reading is seeking a Workplace Experience Ambassador to ensure spaces are set up and maintained to enhance experiences for visitors and staff. You will interact with multiple teams and deliver excellent customer service.

You will manage front of house services, direct inquiries, plan event setups, and maintain space calendars. A corporate environment background with at least two years in facilities/workplace roles is preferred.

Qualifications

• Outstanding customer service skills with ability to communicate to customers at all levels, both written and verbal.
• Self-motivated with confident and energetic attitude.
• Ability to work with other team members and act as an ambassador of the team.
• Detail oriented and organized.
• PC literate with proven ability to manage daily activities using various platforms.

Responsibilities

• Provide excellent customer service to all internal and external visitors.
• Manage all front of house services and appropriately direct incoming queries.
• Plan and assist with physical setup of events and meeting spaces including furniture, signage, and equipment.
• Maintain and update daily records of space and room bookings as well as up-to-date event calendars.
• Support other facilities team services as required.

Skills

Customer service

Team player

Organized

PC literate

Self-motivated

Job description

Contract- to end of Jan (potential perm opportunity)

Start- ASAP

The main function of the Workplace Experience Ambassador is to ensure building spaces are appropriately set up and maintained to enhance the experience of all parties. The Workplace Ambassador will interact with a large variety of teams and be responsible for providing excellent customer service.

Job Responsibilities:

• Provide excellent customer service to all internal and external visitors.
• Manage all front of house services and appropriately direct incoming queries.
• Plan and assist with physical setup of events and meeting spaces including furniture, signage, and equipment.
• Maintain and update daily records of space and room bookings as well as up-to-date event calendars.
• Support other facilities team services as required.

Skills:

• Outstanding customer service skills with the ability and confidence to communicate to customers at all levels, both written and verbal.
• Self-motivated with a confident and energetic attitude.
• Ability to work with other team members and act as an ambassador of the team.
• Detail oriented and organized.
• PC literate with proven ability to manage daily activities using various platforms.

Looking for someone with at least 2 years in a Facilities/Workplace role, in a corporate environment, who is comfortable being customer facing with excellent workspace coordination skills.