Workplace Coordinator

AO RETAIL LIMITED; Bolton; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days holidays

Pension 5% matched

AO Arena VIP tickets

Health & wellbeing benefits

Product discounts

Family leave

Volunteer days

On-site parking + free breakfast

Job summary

AO Retail Limited seeks a Workplace Coordinator based onsite at our Bolton office, five days a week. You will run front-of-house services, coordinate suppliers and events, and support the Senior Facilities Manager to ensure a welcoming, safe and efficient workplace.

You’ll drive improvements, manage daily reception cover, and help deliver a best-in-class employee experience. We value proactive problem-solvers with strong organisational skills and the ability to work across multiple sites as

Qualifications

• Reception, facilities, hospitality or workplace services with great organizational skills.
• Experience coordinating suppliers, contractors or service providers with excellent communication and stakeholder management.

Responsibilities

• Day-to-day delivery of reception and front-of-house services; identify opportunities to improve processes and standards.
• Maintain reception cover and flex between front-of-house and broader team responsibilities.
• Support management of catering, spa, cleaning, workplace wellbeing and site services.
• Build relationships with suppliers and monitor service standards.
• Coordinate visitor management, hospitality and workplace events.
• Assist with audits, compliance activities and service reviews.
• Monitor service performance and raise issues as needed.
• Review workplace environment and implement improvements to layout and utilization.

Skills

Excellent communication

Stakeholder management

Organisational skills

Job description

At AO, we're all about making things simple, brilliant and personal for our customers and our people. Our people are our superpower, and we're unstoppable when we're together! We want your ideas to flow, and what better way to make that happen than being based onsite at our Bolton office 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we're together. We're hiring a Workplace Coordinator to create a great experience for every employee, visitor and contractor who walks through our doors. You'll support the delivery of workplace services including reception, catering and the spa, ensuring our workplace sites are welcoming, safe and running smoothly. You'll work closely with the Senior Facilities Manager to coordinate day-to-day operations, drive service improvements and support key projects while remaining hands‑on and providing daily reception cover. This role sits at the heart of the workplace experience team and acts as a key link between colleagues, suppliers and operational teams. You'll be visible across the business, helping to solve problems, improve services and ensure our workplace supports employees to do their best work.

What You Can Expect To Be Doing

• Day-to-day delivery of reception and front-of-house services; proactively identifies opportunities to improve processes, standards and ways of working.
• Maintain reception cover throughout the day as required, flexing between front-of-house and broader team responsibilities.
• Support the ops management of catering, spa, cleaning, workplace wellbeing and site services.
• Build strong relationships with suppliers and monitor service standards.
• Coordinate visitor management, hospitality and workplace events.
• Assist with audits, compliance activities and service reviews.
• Monitor service performance and elevate issues where needed.
• Regularly review the workplace environment to identify and implement improvements to layout, utilisation and operational effectiveness.
• Flexible approach to travel, with the ability to visit and support multiple sites as required.
• Are you comfortable to travel between multiple sites?
• This role is based onsite, 5 days a week at our Horwich office. Please confirm this is ok for you.
• Visa sponsorship is not available for this role; to be considered, you'll need to have an unrestricted and ongoing right to work in the UK, both now and in the future.
• Reception, facilities, hospitality or workplace services with great organizational skills.
• Experience coordinating suppliers, contractors or service providers with excellent communication, relationship-building and stakeholder management skills.
• A proactive approach to solving problems, making improvements and managing multiple priorities.
• We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from over ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.

Our benefits

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our in house coffee shop!