Head of Workplace Experience
Mitie Cleaning & Hygiene Services
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Benefits offered by this job
Job summary
Mitie Signature is seeking a Head of Workplace Experience to lead the transformation of workplace experience across a national portfolio, shaping environments where colleagues and visitors feel welcomed, connected and inspired.
The role combines hospitality, workplace services, customer experience and culture to deliver excellence across multiple locations, with a focus on leadership, collaboration and continuous improvement.
Qualifications
- Experience leading complex multi-site operations.
- Strong stakeholder management capability.
- Experience delivering transformation and cultural change.
Responsibilities
- Lead the implementation and evolution of workplace experience across multiple locations.
- Create memorable experiences that improve connection, engagement and workplace pride.
- Use insight, feedback and data to drive continuous improvement.
- Bring innovative ideas to life that enhance the colleague and visitor journey.
- Lead, coach and develop workplace experience teams.
- Build a culture of accountability, ownership and empowerment.
- Develop future leaders and succession talent.
- Champion recognition, engagement and employee development.
Skills
Job description
Creating the #1 workplaces that #1 people remember.
At Mitie Signature, we believe workplaces are remembered not because they simply operate well, but because of how they make people feel.
We're looking for an exceptional Head of Workplace Experience to lead the next chapter of our workplace experience transformation across a national portfolio.
This is a rare opportunity to shape workplace experience across multiple locations, bringing together hospitality, workplace services, customer experience, operational excellence and culture to create workplaces that people genuinely want to be part of.
As Head of Workplace Experience, you'll lead the delivery and evolution of our workplace experience strategy across a diverse national estate.
Working closely with senior clients, operational leaders and wider service teams, you'll ensure we create environments where colleagues, customers and visitors feel welcomed, connected and inspired.
This is a highly visible leadership role where you'll influence culture, service delivery, innovation and transformation while ensuring operational, commercial and compliance excellence remains at the heart of everything we do.
- Lead the implementation and evolution of workplace experience across multiple locations.
- Create memorable experiences that improve connection, engagement and workplace pride.
- Use insight, feedback and data to drive continuous improvement.
- Bring innovative ideas to life that enhance the colleague and visitor journey.
- Lead, coach and develop workplace experience teams.
- Build a culture of accountability, ownership and empowerment.
- Develop future leaders and succession talent.
- Champion recognition, engagement and employee development.
- Drive collaboration across multiple service lines.
- Ensure workplace experience is everyone's responsibility.
- Embed consistent standards across all locations.
- Balance customer experience, operational excellence and commercial performance.
- Develop trusted relationships with senior stakeholders.
- Act as a credible voice for workplace experience and service excellence.
- Translate stakeholder feedback into meaningful improvements.
- Represent Mitie with professionalism and confidence.
- Champion a proactive safety culture.
- Maintain strong governance, compliance and risk management.
- Ensure contractual obligations and performance standards are achieved.
- Drive continuous improvement through performance insight and operational discipline.
- You are an inspiring and commercially aware leader who understands that exceptional workplace experiences are created through great people, strong leadership and operational excellence.
- You are equally comfortable presenting to senior stakeholders, leading transformation programmes, coaching leaders or engaging with frontline teams.
- You are naturally curious, customer-focused and motivated by making a positive difference.
- Leadership experience within Workplace Experience, Facilities Management, Hospitality, Customer Experience or Integrated Facilities Management.
- Experience leading complex multi-site operations.
- Strong stakeholder and relationship management capability.
- Experience delivering transformation and cultural change.
- Commercial awareness and operational credibility.
- Experience developing and leading high-performing teams.
- A passion for innovation, continuous improvement and service excellence.
This is an opportunity to influence the future of workplace experience within one of the UK's leading facilities management and workplace services organisations.
You will have the autonomy to shape strategy, inspire teams, drive innovation and create workplaces that become benchmarks for excellence.
- Exceptional workplace experiences.
- Highly engaged and empowered teams.
- Strong client and stakeholder partnerships.
- Outstanding operational performance.
- A culture of innovation and continuous improvement.
- Workplaces that people remember for all the right reasons.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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