Workplace Co-Ordinator
Lgps Central
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Benefits offered by this job
Job summary
LGPS Central is hiring a Workplace Co-ordinator to support office operations, inductions, visitor arrangements and health and safety administration. You will work with the People Team and Business Manager to ensure a welcoming, well-organised office for colleagues, visitors and contractors.
The role focuses on administrative duties, facilities management and service delivery, helping maintain accurate records and smooth day-to-day operations in a hybrid working environment.
Qualifications
- Experience providing administration, customer service or practical support in workplace, hospitality, facilities or People environments.
- Friendly, professional and service-focused approach supporting colleagues, visitors and contractors.
- Good organisational skills; ability to plan routine activities and maintain records.
- Clear written and verbal communication skills.
- Attention to detail and commitment to completing tasks on time.
- Confident with Microsoft 365 apps (Outlook, Word, Excel, Teams, SharePoint) or able to learn quickly.
- Ability to follow procedures and escalate issues promptly.
- Ability to work both collaboratively and independently.
- Understanding of confidentiality and data protection.
Responsibilities
- Act as first point of contact for routine workplace queries and assist with escalations.
- Provide day-to-day admin support for office operations, shared spaces and resources.
- Ensure offices and spaces remain presentable and stocked; escalate issues.
- Welcome visitors/contractors; support access and hospitality.
- Assist with inductions, office tours and welcome materials.
- Support onboarding/offboarding and other People administration tasks.
- Maintain workplace information, trackers and records; keep them accurate.
- Handle workplace emails and enquiries; respond or escalate as needed.
- Monitor supplies (stationery, kitchen) and arrange replenishment or repairs.
- Raise facilities requests, track progress and update the team.
- Coordinate deliveries, contractor visits and routine service calls; keep records.
- Liaise with building management and service providers on day-to-day matters.
- Maintain health and safety administration and records; assist with drills.
- Support colleague engagement, wellbeing activities and workplace events.
- Gather feedback to improve colleague and visitor experience.
- Produce routine workplace updates from trackers.
Skills
Education
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Job description
The Workplace Co-ordinator acts as the primary day-to-day administrative contact for workplace operations and colleague experience activities, helping to ensure the office is welcoming, safe, well organised and operating effectively for colleagues, visitors and contractors.
Working within the People Team and closely with the Business Manager, the role supports workplace services, colleague inductions, visitor arrangements, health and safety administration, facilities requests and general People administration. Ownership of workplace strategy, policy, budgets, supplier contracts and key decisions remains with the People Team and Business Manager.
- Act as an approachable first point of contact for routine workplace queries, resolving straightforward matters and escalating where appropriate.
- Provide day-to-day administrative support for the effective running of the office, shared spaces, meeting rooms and workplace resources.
- Ensure kitchens, meeting rooms, collaboration spaces and other shared workplace areas remain presentable, stocked, operational and ready for use, escalating issues where required.
- Welcome visitors and contractors, support access arrangements, notify hosts and assist with meeting hospitality.
- Support workplace inductions and office tours, prepare welcome materials and help colleagues understand office facilities and ways of working.
- Provide practical support for new starter, leaver and other People administration activities, following agreed processes.
- Maintain workplace information, guides, signage, trackers and records, ensuring information remains accurate and current.
- Monitor and administer workplace-related shared mailboxes and colleague enquiries, coordinating timely responses and escalating matters where required.
- Monitor workplace essentials including stationery, kitchen supplies, coffee machines, dishwashers and other office resources, arranging replenishment, repairs or support through agreed processes.
- Raise routine facilities and maintenance requests, track progress and provide updates to the People Team and Business Manager.
- Arrange routine supplier visits, maintenance appointments, contractor access and workplace service call-outs, maintaining appropriate records and tracking actions to completion.
- Coordinate deliveries, collections, contractor visits, cleaning, catering, maintenance activities and other routine workplace services in line with agreed procedures.
- Act as the day-to-day liaison with building management and workplace service providers, escalating significant issues, service concerns or operational risks to the People Team and Business Manager.
- Maintain health and safety administration, including notices, training records, first aider and fire warden information, inspection actions and incident records.
- Support workplace inspections, emergency drills, awareness activities and the completion of agreed follow-up actions.
- Support colleague engagement, wellbeing activities, workplace events and communications
- Gather feedback and identify practical opportunities to improve the colleague and visitor experience.
- Produce routine workplace updates and management information from agreed trackers.
- Work within agreed procedures, recognise the limits of the role and escalation compliance, safety, supplier or service concerns promptly.
- Undertake other reasonable administrative duties consistent with the level and purpose of the role.
LGPS Central (LGPSC) Ltd is the FCA regulated asset manager for fourteen local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £100bn+ of their assets. It is one of six Local Government Pension Scheme (LGPS) asset pools in the UK.
LGPS Central's Partner Funds are:
- Cheshire Pension Fund
- Derbyshire Pension Fund
- Leicestershire Pension Fund
- Nottinghamshire Pension Fund
- Shropshire Pension Fund
- Staffordshire Pension Fund
- West Midlands Pension Fund
- Worcestershire Pension Fund
- Gloucestershire Pension Fund
- Hampshire Pension Fund
- Suffolk County Council
- Wiltshire Pension Fund
- Norfolk Pension Fund
- Oxfordshire Pension Fund
The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class.
LGPS Central offers a friendly and diverse, hybrid working environment with a range of employee benefits. The Company moved to new premises at i10, Railway Drive in September 2026, close to local transport links.
Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds
- Experience of providing administration, customer service or practical support in a workplace, hospitality, facilities, People or similar environment.
- A friendly, professional and service-focused approach when supporting colleagues, visitors and contractors.
- Good organisational skills, with the ability to plan routine activities, maintain records and manage competing priorities.
- Clear written and verbal communication skills.
- Good attention to detail and a commitment to completing tasks accurately and on time.
- Confidence using Microsoft 365 applications, including Outlook, Word, Excel, Teams and SharePoint, or the ability to learn them quickly.
- Ability to follow procedures, use sound judgement and escalation compliance, safety, supplier or service concerns promptly.
- Ability to work collaboratively while also completing routine tasks independently.
- An understanding of confidentiality, data protection and professional boundaries.
- A proactive, reliable and adaptable approach, with a willingness to learn and develop.
- Commitment to inclusion, colleague wellbeing and a safe working environment.
- A good standard of general education or equivalent practical experience.
- Relevant administration, customer service, workplace, facilities or People qualification is desirable but not essential.
We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:
- Competitive salary
- An enhanced and generous Pension Scheme
- 30 days' paid holiday plus bank holidays
- 2 days paid volunteering days
- An extra paid Company Day in addition to paid holidays
- Excellent Learning & Development Opportunities
- Welfare and Family friendly policies
- Enhanced pay for new parents
- Access to our Employee Assistance Programme 247 Health & Wellbeing Support
- Vitality Private Medical Insurance
- Hybrid Working
- Company Service Awards
- Cycle to Work Scheme
- Company Electric Vehicle Scheme
- Winner of the Cultural Awareness Initiative of the Year FT Advisors Diversity in Finance Awards 2023
- Winner of Diversity and Inclusion Award LAPF In Investments Award 2023
- Winner of LAPF Investment Innovation
- Winner of Pool of the Year 2025
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