Workforce Transformation Senior Analyst

Willis Towers Watson; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Pension scheme

Hybrid working options

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness protection

Job summary

Willis Towers Watson is seeking a Workforce Transformation Senior Analyst in London to shape and deliver innovative strategies, technology solutions and communications for the changing world of work. You’ll address employee engagement challenges, enable AI-enabled communications, and contribute to high-impact people solutions with cross-disciplinary teams.

You’ll collaborate with senior colleagues, draft AI-supported content, and help clients achieve measurable business outcomes while growing

Qualifications

• Experience in internal and/or external communications.
• Agency or consulting background is a bonus.
• Knowledge of EU Pay Transparency, AI workforce topics and benefits is helpful.
• Strong grasp of current communications, marketing and technology trends.

Responsibilities

• Collaborate with senior colleagues to design and deliver employee engagement solutions.
• Draft accurate communications supported by AI; translate complex concepts clearly.
• Coordinate with in-house designers and external partners on look and feel of communications.
• Support day-to-day project management; liaise with clients and providers to ensure timely, accurate delivery.
• Translate EX insights into measurable client outcomes and business impact.
• Present deliverables at client meetings and build trusted advisor relationships.
• Contribute to intellectual capital with new tools and approaches for EX.
• Develop technical knowledge across industries and human capital areas.

Skills

Communication

Agency/Consulting

AI/Workforce Transformation

Change management

Content development

Project management

Stakeholder engagement

Education

Bachelor's degree

Job description

Description

A fantastic opportunity to join our Employee Experience business as a Workforce Transformation Senior Analyst, where you’ll play a key role in shaping and delivering innovative strategies, technology solutions and communications that help organisations navigate the rapidly changing world of work.

You’ll work on some of the most important employee engagement challenges facing organisations today — from increasing transparency around pay in response to evolving regulations and expectations, to helping people and organisations understand and embrace the transformational impact of AI on how work is done and organised.

Bringing together your creativity, imagination, AI literacy and critical thinking, you’ll help clients communicate complex topics in engaging and impactful ways across a range of audiences and channels.

You’ll also be an important part of your project teams, contributing ideas, challenging thinking and helping deliver high-quality, innovative solutions that make a meaningful difference to the employee experience.

If you’re curious about the future of work, passionate about employee experience and excited by the potential of AI, this is an opportunity to make a real impact.

The Business

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. WTW is the leader in Employee Experience.
We have the unique ability to use insights to drive impact. This means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their Employee Experience, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behaviour change and drives business results.
Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, organisation strategists, digital champions and more. Our colleagues know the power of bringing these capabilities and our offerings together to develop and execute highimpact solutions for our clients’ most complex challenges.
Together, we’re all about powering ambitions - of our colleagues, our clients and their people.

The Role

• Partner with senior colleagues to design and deliver solutions that engage employees, drive action, and instill changes in employee behaviour.
• Work independently to draft accurate communications supported by AI, translating complex concepts into clear, compelling, innovative and engaging content.
• Work with in-house designers, agencies and other creative partners to develop the “look and feel” of communications.
• Support senior colleagues with the day-to-day project management of client and/or internal activities, acting as liaison with internal colleagues and external providers to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues where appropriate with senior colleagues.
• Take Employee Experience insights gathered through your own and others’ work and use these to deliver measurable results for clients.
• Effectively present client deliverables at client meetings and help the project team build trusted advisor relationships.
• Contribute to the development of intellectual capital, including new tools, solutions, and approaches around Employee Experience.
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and human capital areas

Qualifications

What will you bring

• Previous experience in communication (internal and/or external).
• Agency or consulting experience (e.g. communications agencies or traditional HR consulting firms) is a bonus.
• Knowledge in areas such as EU Pay Transparency, AI Workforce Transformation, employee benefits, base salary design, incentive design, pensions, and/or organisation change is a bonus.
• Knowledge of current communication and change management trends, marketing and technology, and ability to apply that knowledge to client-focused solutions.
• Strong written and oral communication skills, demonstrating creativity and technical expertise.
• Proven ability to manage competing priorities and carry out well-defined assignments, according to established guidelines, with little to no supervision.
• Experience working with in-house designers, agencies or other creative partners.
• Experience working in teams to deliver objectives.
• Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic way.
• Bachelor’s degree (advanced degrees preferable)
• This role is London based.
• This role requires attendance 2 days per week in the London or Reigate office.
• Availability to travel on an as-needed basis.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]