Workforce Planning Analyst — Optimize Staffing for Urgent Care

Ic24; Norwich; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual leave 6.6 weeks

Wellbeing benefits

Professional development opportunities

Discount platform access

Job summary

IC24 is seeking a highly capable Workforce Planning Analyst to optimise staffing across Integrated Urgent Care services in the UK. You will transform data into actionable recommendations that improve scheduling, resource use and service performance.

You will work with operational leaders, BI and IT to influence decision-making and help ensure patients receive timely care. A degree and strong Excel/analytical skills are essential in this fast-paced NHS environment.

Qualifications

• Educated to degree level or equivalent experience.
• Excellent IT skills and advanced Excel.
• Strong understanding of workforce planning, data analysis and reporting.

Responsibilities

• Analyse workforce, operational and performance data to identify trends and risks.
• Develop and maintain workforce forecasting, scheduling and dashboards.
• Support short, medium and long-term resource planning for contact centre operations.
• Improve schedules and resource utilisation through look-ahead planning and leave management.
• Drive reporting improvements with clear visibility of workforce performance.
• Collaborate with operational, BI and IT colleagues to align plans with service objectives.

Skills

Workforce planning

Excel

Data analysis

Stakeholder communication

Education

Bachelor's degree or equivalent experience

Tools

NICE IEX

Job description

IC24 is seeking a highly capable Workforce Planning Analyst to optimise staffing across Integrated Urgent Care services in the UK. You will transform data into actionable recommendations that improve scheduling, resource use and service performance.

You will work with operational leaders, BI and IT to influence decision-making and help ensure patients receive timely care. A degree and strong Excel/analytical skills are essential in this fast-paced NHS environment.