Strategic Head of Workforce Planning (Urgent Care)

Ic24; Norwich; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

NHS Pension Scheme

6.6 weeks annual leave

Enhanced family leave

Wellbeing benefits

Employee Assistance Programme (EAP)

Professional development opportunities

Discount platform access

Blue Light Card NHS discounts

Job summary

IC24 is seeking a Head of Workforce Planning to steer the strategic direction of workforce planning across Integrated Urgent Care services. You will lead forecasting, modelling, and governance to ensure safe, high-quality care while balancing demand and capacity.

You will collaborate with divisional leaders, finance, and operations to translate data into actionable workforce strategies and robust plans that drive service performance.

Qualifications

• Educated to degree level or able to demonstrate equivalent senior-level experience.
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Responsibilities

• Lead the strategic direction of workforce planning across Integrated Urgent Care services.
• Develop and own the divisional workforce planning strategy aligned with objectives, demand and financial plans.
• Translate demand forecasts and workforce intelligence into practical workforce plans and recommendations.
• Provide strategic insight to senior leaders and support data-driven decisions.
• Oversee long, medium and short-term forecasting and capacity modelling across NHS 111 and related services.
• Establish and maintain workforce planning standards, governance and controls.
• Lead a high-performing team and foster talent development.
• Lead the development and optimisation of workforce planning systems and analytics capabilities, including Quinyx.

Skills

Workforce planning

Strategic leadership

Forecasting

Analytics

Stakeholder management

Rostering governance

Team leadership

Change management

Education

Degree level or equivalent senior experience

Leadership/management qualification desirable

Tools

Quinyx

Job description

IC24 is seeking a Head of Workforce Planning to steer the strategic direction of workforce planning across Integrated Urgent Care services. You will lead forecasting, modelling, and governance to ensure safe, high-quality care while balancing demand and capacity.

You will collaborate with divisional leaders, finance, and operations to translate data into actionable workforce strategies and robust plans that drive service performance.