Workforce Planning Analyst: Data-Driven Urgent Care Ops

NHS Jobs; United Kingdom; On-site; AUD 62,000 - 76,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual leave (6.6 weeks)

Wellbeing benefits

Employee Assistance Programme

Professional development opportunities

Discount platform access

Job summary

Integrated Care 24 (IC24) is seeking a Workforce Planning Analyst to optimise workforce across Integrated Urgent Care services. The role uses workforce management systems, analytics and forecasting to turn data into actionable recommendations that improve scheduling and service performance.

You'll collaborate with operational, BI and IT teams, become a super-user for planning platforms, and contribute to continuous improvement and patient outcomes while supporting strategic staffing decisions.

Qualifications

• Degree level education or equivalent experience.
• Advanced Excel capability and strong understanding of workforce planning data and reporting.
• Experience with workforce planning, data analysis and forecasting.

Responsibilities

• Optimising workforce planning systems and dashboards.
• Analyse workforce and performance data to identify trends and risks with actionable recommendations.
• Support short, medium and long-term resource planning for contact centre operations.
• Improve schedules and resource utilisation through forecasting and leave management.
• Develop and enhance reporting processes and analytical tools for visibility of workforce performance.

Skills

Excel proficiency

Data analysis

Forecasting techniques

Stakeholder communication

Problem solving

Education

Degree level education

Tools

NICE IEX

Workforce management systems

Job description

Integrated Care 24 (IC24) is seeking a Workforce Planning Analyst to optimise workforce across Integrated Urgent Care services. The role uses workforce management systems, analytics and forecasting to turn data into actionable recommendations that improve scheduling and service performance.

You'll collaborate with operational, BI and IT teams, become a super-user for planning platforms, and contribute to continuous improvement and patient outcomes while supporting strategic staffing decisions.