Workforce Operations Resource Assistant

Sky; Hounslow; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension up to 9% employer contribution

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky is seeking an entry-level Workforce Operations Resource Assistant based in the UK. You will build and maintain fixed-pattern rotas, check data integrity and escalate exceptions.

The role focuses on accurate rostering in a fast-moving live broadcast environment and offers hybrid working with 3 days in the office. You’ll develop understanding of production roles, rostering systems and workforce planning while supporting the team and coordinating with Resource Coordinators and the Workforce

Qualifications

• A careful, methodical approach and strong attention to detail.
• Good organisational skills and ability to follow repeatable processes.
• Ability to spot errors, take action within boundaries and ask for help when needed.
• Clear and professional written and verbal communication.
• Calm, dependable and collaborative in a busy environment.
• Willingness to learn rostering and workforce planning.

Responsibilities

• Build and maintain fixed-pattern rotas in line with templates and deadlines.
• Check rotas for gaps, clashes and data differences, escalate where needed.
• Keep rostering data accurate and up to date to defined standards.
• Communicate routine rota information and changes to colleagues and stakeholders.
• Support busy periods by completing allocated rostering tasks in priority order.
• Follow established processes and keep clear records of updates and decisions.
• Develop understanding of production roles and rostering requirements for broader responsibilities.
• Assist on ad hoc projects with the Workforce Operations team.

Skills

Attention to detail

Organised

Clear communication

Team player

Problem solving

Willingness to learn

Job description

The Workforce Operations Resource Assistant is part of a collaborative team supportingaccurate,fairand efficient rostering.The role focuses on building andmaintainingfixed-pattern rotas, completing routine rosterupdatesand keeping workforce informationaccurate. The Resource Assistant checks information carefully, resolves straightforward issues and escalates exceptions to a Resource Coordinator at the right time.This is an entry-level opportunity for someone who isorganised,dependableand confident using systems. It suits a person who enjoys detailed work, communicatesclearlyand wants to develop their understanding of workforce planning in a fast-moving live broadcast environment.

Whatyou'lldo

• Build andmaintainfixed-pattern rotas in line with agreed templates, staffing arrangements and published deadlines.

• Checkrotainformation for gaps, clashes, missingdataand differences from the agreed pattern, correcting straightforward errors and escalating exceptions.

• Keep workforce and rostering system dataaccurateand up to date, following agreed data standards and handling information appropriately.

• Communicate routinerotainformation and confirmed changes clearly to colleagues and stakeholders, referring complex queries to a Resource Coordinator.

• Support the team during busy periods by completingallocatedrostering tasks accurately and in priority order.

• Follow established processes,guidelinesand approval routes, keeping clear records of updates and decisions.

• Develop an understanding of production roles, working patterns and operational requirements to build capability for broader rostering responsibilities.

• Support the Resource Coordinators and Workforce Planning Manager on ad hoc projects when needed and the wider Workforce Operations team.

Whatyou'llbring

Essential Criteria:

• A careful, methodical approach and strong attention to detail.

• Good organisation skills, with the ability to follow a repeatable process and meet deadlines.

• Ability to spot errors or inconsistencies,take actionwithin agreedboundariesand ask for help when needed.

• Clear and professional communication skills, both written and verbal.

• A calm,dependableand collaborative approach in a busy operational environment.

• Willingness to learn about rostering, workforceplanningand live production requirements.

• Adaptability and a positive approach to changes in priorities,processesand systems.

Desirable skills and experience:

• Experience ofrostering,schedulingor coordinating shifts.

• An understanding of fixed working patterns, leave records or workforce systems.

• Experience in broadcast, live events,sportor another operational environment.

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you'll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

**Your office base**

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.Plus, there's free onsite parking available for cars, motorbikes and bicycles.

Who we are

We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.