Workforce Operations Resource Assistant

Sky UK Limited; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension with up to 9% employer

Private healthcare

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky is hiring a Workforce Operations Resource Assistant for our Osterley office as part of a collaborative team supporting accurate rostering in a fast-paced live production environment.

This entry-level role is ideal for someone who is organized and dependable, enjoys detailed work, and wants to develop understanding of workforce planning while using rostering systems and following clear workflows. The role offers hybrid working with 3 days in the office per week.

Qualifications

• Must be organized, dependable and able to use systems.
• Ability to check rostering information and follow data standards.
• Experience in rostering or scheduling is desirable.

Responsibilities

• Build and maintain fixed-pattern rotas.
• Check rota information for gaps and errors.
• Keep rostering data accurate and up to date.
• Communicate rota information clearly to colleagues.
• Support busy periods by completing allocated tasks.
• Follow established processes and keep records.
• Develop understanding of production roles and scheduling.
• Support ad hoc projects with Workforce Planning.

Skills

Attention to detail

Organisational skills

Deadline-driven

Communication skills

Collaborative approach

Willingness to learn

Tools

Rostering systems

Job description

The Workforce Operations Resource Assistant is part of a collaborative team supportingaccurate,fairand efficient rostering.The role focuses on building andmaintainingfixed-pattern rotas, completing routine rosterupdatesand keeping workforce informationaccurate. The Resource Assistant checks information carefully, resolves straightforward issues and escalates exceptions to a Resource Coordinator at the right time.This is an entry-level opportunity for someone who isorganised,dependableand confident using systems. It suits a person who enjoys detailed work, communicatesclearlyand wants to develop their understanding of workforce planning in a fast-moving live broadcast environment.

Whatyou’lldo

• Build andmaintainfixed-pattern rotas in line with agreed templates, staffing arrangements and published deadlines.

• Checkrotainformation for gaps, clashes, missingdataand differences from the agreed pattern, correcting straightforward errors and escalating exceptions.

• Keep workforce and rostering system dataaccurateand up to date, following agreed data standards and handling information appropriately.

• Communicate routinerotainformation and confirmed changes clearly to colleagues and stakeholders, referring complex queries to a Resource Coordinator.

• Support the team during busy periods by completingallocatedrostering tasks accurately and in priority order.

• Follow established processes,guidelinesand approval routes, keeping clear records of updates and decisions.

• Develop an understanding of production roles, working patterns and operational requirements to build capability for broader rostering responsibilities.

• Support the Resource Coordinators and Workforce Planning Manager on ad hoc projects when needed and the wider Workforce Operations team.

Whatyou’llbring

• A careful, methodical approach and strong attention to detail.

• Good organisation skills, with the ability to follow a repeatable process and meet deadlines.

• Ability to spot errors or inconsistencies, take actionwithin agreedboundariesand ask for help when needed.

• Clear and professional communication skills, both written and verbal.

• A calm,dependableand collaborative approach in a busy operational environment.

• Willingness to learn about rostering, workforceplanningand live production requirements.

• Adaptability and a positive approach to changes in priorities,processesand systems.

Desirable skills and experience:

• Experience ofrostering,schedulingor coordinating shifts.
• An understanding of fixed working patterns, leave records or workforce systems.
• Experience in broadcast, live events,sportor another operational environment.

Benefits and perks

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you'll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.