Workflow Management Technician

Severn Trent Water; Wrexham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Workflow Management Technician, where you will play a vital role in workforce planning and customer communication. This position offers the opportunity to work with a dedicated team focused on delivering exceptional service while ensuring compliance with regulatory standards. You will utilize systems like SAP to manage job scheduling and maintain productivity across operations. With a strong commitment to employee development and environmental care, this organization provides a supportive environment for your career growth. If you are passionate about making a difference in your community, this role is perfect for you.

Benefits

23 days holiday

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Family-friendly policies

Qualifications

• Experience in workforce planning and scheduling is essential.
• Strong communication skills for customer interaction.

Responsibilities

• Build and allocate work schedules for operational staff.
• Liaise with customers and field teams to ensure timely job completion.

Skills

Workforce Planning

Customer Communication

Scheduling

Problem Solving

Education

High School Diploma

Relevant Experience in Planning

Tools

SAP

Job description

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Helô! We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.

Employing over 130 people, we’re a local company based in Wrexham and Powys. From providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials.

We are passionate about ensuring the future well-being of generations in our region and within Wales as a whole. Supporting the well-being goals is central to our strategy. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Working within our forward-thinking Customer Network Operations department, you have the chance to join as a Workflow Management Technician. You’ll be responsible for workforce planning for our operational staff, ensuring we meet all regulatory requirements, scheduling, and keeping our customers updated. If you have a planning background, this may be the job for you!

You’ll be involved in activities such as working on our systems (SAP) to build, plan, and dispatch gang and field technician jobs. You’ll also liaise directly with our customers, making and taking calls with stakeholders to provide the best service in a timely manner.

As our new Workflow Management Technician, you will participate in team meetings (called CommCells) where you can present ideas or improvements, becoming one of our continuous improvement champions!

WHAT YOU’LL BRING TO THE ROLE

Your key responsibilities will include:

• Reactively building and allocating urgent and planned work to deliver an effective and efficient work schedule for all areas of HD Operations. Making the best use of available resources and maintaining productivity.
• Continuously liaising with COSC and Field Teams to update on workload volumes and job progress.
• Planning jobs and communicating with customers and field staff within SLA’s. Managing the ‘on the day’ schedule from a dispatch perspective, including jobs in jeopardy, suspended work, and customer chases.
• Keeping customers informed on progress, advising them of changes when appropriate. Minimizing customer chases through COSC by proactive communication. Liaising with internal and external customers to ensure timely work completion.
• Supporting ongoing relationships with external customers, Quality Assurance, and Field teams, working collaboratively to achieve quality throughout the process.
• Ensuring compliance with processes and procedures, such as TMA, and meeting team performance targets and SLA’s.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Hafren Dyfrdwy.

We offer a range of benefits recognizing great work, with award-winning training to help you reach your potential.

We’ll also support your role in caring for the environment and communities where we live.

Some of our perks include:

• 23 days holiday
• Annual bonus scheme (up to £1,500 based on company performance)
• Leading pension scheme – we double your contribution (up to 8% when you contribute 4%)
• Sharesave – buy Severn Trent Plc shares at a discounted rate
• Family-friendly policies

WHAT’S NEXT?

We can’t wait to hear from you.

Before applying, please update your CV and set aside about five minutes. We will inform you of the outcome after the closing date—keep an eye on your phone and emails.

If you’re curious and want to learn more, search #LifeAtSevernTrent on social media.