Workflow and Development Technician

Apogee; Maidstone, Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Enhanced family friendly benefits (m&e

2 paid days off per year for voluntary

Staff Reward Scheme

Life assurance 4 x salary

Sponsorship for professional develop.

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

HP Employee discount programmes

Job summary

Apogee, a subsidiary of HP Inc., is seeking a Workflow & Development Technician to join our Professional Services team in the UK. You will blend technical troubleshooting, development tasks and customer support to improve how our clients use workflow and document management solutions.

In this role you will handle incidents, produce root cause analyses, create knowledge articles and work closely with our Digital Services team. A hybrid pattern with some home working is available.

Qualifications

• Experience in an IT Support, Service Desk or Technical Support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Good attention to detail and ability to manage multiple priorities.

Responsibilities

• Providing technical support for workflow and development solutions used by customers and internal teams
• Investigating and resolving incidents, ensuring excellent communication throughout
• Managing business-critical Priority 1 incidents and coordinating responses
• Producing root cause analysis reports and recommending improvements
• Working closely with our Digital Services team to support and enhance deployed solutions
• Identifying opportunities to optimise workflows and improve customer outcomes
• Contributing to knowledge articles, documentation and best practice guides
• Building strong relationships with customers, colleagues and technology partners

Skills

IT support

Troubleshooting

Customer service

Communication

Multi-tasking

AI literacy

Automation exposure

Tools

Freshdesk

Job description

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

At Apogee, we help organisations transform the way they work through innovative digital workflows, document management solutions and workplace technology. We are looking for a Workflow & Development Technician to join our Professional Services team and play a key role in supporting and improving the solutions our customers rely on every day.

This is an exciting opportunity for someone who enjoys combining technical troubleshooting, development skills and customer support in a fast-moving environment.

What you will be doing

• Providing technical support for workflow and development solutions used by customers and internal teams
• Investigating and resolving incidents, ensuring excellent communication throughout
• Managing business-critical Priority 1 incidents and coordinating responses
• Producing root cause analysis reports and recommending improvements
• Working closely with our Digital Services team to support and enhance deployed solutions
• Identifying opportunities to optimise workflows and improve customer outcomes
• Contributing to knowledge articles, documentation and best practice guides
• Building strong relationships with customers, colleagues and technology partners

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. Remote options may be available for the right candidate.

SKILLS AND EXPERIENCE REQUIRED

• Experience in an IT Support, Service Desk or Technical Support role
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Good attention to detail and ability to manage multiple priorities
• Passion for technology and a willingness to learn new systems
• Exposure to workflow, document management or automation solutions
• Experience with ticketing systems such as Freshdesk
• Understanding of OCR, document capture or incident management processes

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, includingfinancial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

WHY JOIN APOGEE

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do.

They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success.

We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility.

If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community.

We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.