Worker Care Specialist

Jobtailor; Leeds; On-site; GBP 28,000 - 40,000; Full time

Job summary

Jobtailor is hiring for a Payroll/HR Operations role in Leeds to manage end-to-end worker administration, including document verification and contract management, and to support pre-payroll and client billing processes.

The candidate will respond to queries, monitor attendance, process timesheets and absences, and handle payroll adjustments, ensuring compliance and collaboration with Operations, Sales, Payroll and Finance. Strong Excel and UK payroll knowledge are essential.

Qualifications

• Experience in workforce administration, HR operations or payroll coordination.
• Staffing/agency back-office experience desirable.
• Strong attention to detail and ability to meet deadlines.
• Excellent stakeholder communication and confidence using systems and data to drive accurate outcomes.
• Good working knowledge of UK payroll principles and related compliance requirements.
• Strong IT skills and experience with payroll, ATS or ERP systems.
• Confident Excel usage and ability to prioritise multiple tasks.

Responsibilities

• Manage end-to-end worker administration, including document verification, contracts issuance and amendments.
• Prepare and review pre-payroll and pre-invoice packs before pay runs and client billing.
• Respond to worker and operational queries about pay, contracts and administration.
• Monitor time and attendance data; process timesheets and absence records.
• Manage adjustments including bonuses, deductions and other pay variances.
• Ensure compliance with legislation, client requirements and internal processes.
• Identify and escalate risks or changes affecting pay, invoicing or margin.
• Collaborate with Operations, Sales, Payroll and Finance to resolve issues and protect margin.
• Support continuous improvement initiatives and process documentation.
• Act as a subject-matter contact for the Care Team and apprentices.

Skills

Workforce administration

Payroll coordination

Stakeholder communication

Attention to detail

Deadline management

Ability to prioritise

Excel usage

UK payroll principles

Data analysis

Customer-centric approach

Tools

Payroll Systems

ATS Systems

ERP Systems

Excel

Job description

Manage end-to-end worker administration, including document verification, contract issuance and amendments/extensions, medical checks where required, qualification/certificate tracking and exit documentation
Prepare and review pre-payroll and pre-invoice packs before pay runs and client billing
Respond to worker and operational queries about pay, contracts and administration
Monitor time and attendance data
Process timesheets and absence records
Manage adjustments including bonuses, deductions and other pay variances
Ensure compliance with legislation, client requirements and internal processes
Identify and escalation risks or changes affecting pay, invoicing or margin
Collaborate with Operations, Sales, Payroll and Finance to resolve issues, control labour costs and protect margin
Support continuous improvement initiatives and process documentation
Act as a subject-matter contact for the Care Team and apprentices

Requirements

• Experience in workforce administration, HR operations or payroll coordination
• Staffing/agency back-office experience desirable
• Strong attention to detail
• Ability to meet deadlines
• Excellent stakeholder communication
• Confidence using systems and data to drive accurate outcomes
• Good working knowledge of UK payroll principles and related compliance requirements
• Strong IT skills
• Experience with payroll, ATS or ERP systems
• Confident Excel usage
• Excellent verbal and written communication with internal and external stakeholders
• Ability to prioritise multiple tasks and work to strict deadlines
• Customer-centric approach
• Ability to work 37.5 hours per week

Core Competencies

Demonstrates expertise in workforce administration and payroll coordination, ensuring compliance with UK payroll principles and effective stakeholder communication. Proficient in managing end-to-end worker administration processes while driving continuous improvement initiatives.

Highest-signal resume keywords

• Workforce Administration
• Payroll Coordination
• UK Payroll Principles
• Stakeholder Communication
• Attention to Detail

Hard Skills

• Document Verification
• Contract Issuance
• Timesheet Processing
• Payroll Adjustments
• Compliance Monitoring
• Data Analysis
• Qualification Tracking
• Absence Record Management
• Pre-Payroll Preparation
• Client Billing

Soft Skills

• Excellent Communication
• Customer-Centric Approach
• Deadline Management
• Attention to Detail
• Ability to Prioritize

Industry Keywords

• HR Operations
• Staffing Agency Experience
• Labour Cost Control
• Continuous Improvement
• Risk Identification

Tools & Technologies

• Payroll Systems
• ATS Systems
• ERP Systems
• Excel