Workday Support Analyst - 12 month FTC

BDO UK LLP; Greater London; Hybrid; GBP 42,000 - 55,000; Full time

Job summary

BDO UK LLP is seeking a Workday Support Analyst to join the Workday Team. You will provide 1st and 2nd line support across Workday HCM, Finance, and PSA, while developing guides and knowledge articles to empower users.

You’ll work closely with People, Culture & Purpose and Finance teams and coordinate with Product Development to deliver reliable service. You will also contribute to BAU tasks, system testing, and project support, ensuring changes follow change management and are properly

Qualifications

• Strong verbal and written communication skills.
• Strong attention to detail.
• Commitment to deliver high‑quality and consistent support across the Workday product suite.
• Desire to learn and develop.
• Experience with ServiceNow or a similar ticketing system.

Responsibilities

• Provide day to day 1st and 2nd line support to the business for Workday HCM, Finance and PSA.
• Create and maintain technical help materials, including user guides, knowledge articles and journeys.
• Coach functional teams to self‑serve rather than resolve queries for them.
• Collaborate with the Workday Product Development Teams.
• Work with ServiceNow to ensure issues are resolved satisfactorily and in a timely manner.
• Assist with system BAU tasks and testing and project support where appropriate.
• Ensure changes to access, process or configuration follow the change management process.

Skills

Communication skills

Attention to detail

Workday experience

Prioritization

Information gathering

Collaboration

Tools

ServiceNow

Job description

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long‑lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

The Workday Support Analyst will work as part of the wider Workday Team on the day‑to‑day management and support of Workday and related systems, reporting to the Workday Support Team Manager. This includes taking ownership of query resolution in response to tickets raised to the team via Service Now as well as supporting the team with communications, BAU, continual process improvements and enhancements and support on Development Team led projects when appropriate.

Principal Accountabilities:

• Providing day to day support of 1st and 2nd tier support to the business for queries in relation to Workday HCM, Finance and PSA
• To support the creation and maintenance of the technical help available, including user guides, knowledge articles and journeys
• Assist with the support of the People, Culture & Purpose, Finance and PSA functional teams who are hands on with the system, coaching them to self‑serve rather than resolving queries for them
• To work collaboratively with the Workday Product Development Teams
• To work with Service Now to ensure issues are resolved satisfactorily and in a timely manner
• To assist with system BAU tasks
• To support Workday Product Teams with system testing and project support where agreed and appropriate
• To assist with system BAU tasks
• Ensure any changes to access, process or configuration are implemented accurately and follow the agreed change management process

You’ll be someone with:

• Strong verbal and written communication skills
• Strong attention to detail
• A commitment to deliver high‑quality and consistent support across the full Workday product suite
• A desire to learn and develop
• A strong commitment to collaboration and knowledge sharing
• Previous experience of providing support to a business or function
• Experience of using Service Now or a similar ticketing system
• Ability to prioritise workload and provide timely follow‑up and resolution
• Ability to accurately collect information in order to understand and assess the clients’ needs and situation
• Previous practical experience with Workday desirable

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people‑centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state‑of‑the‑art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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