Partner Matters HR Operations Manager - 18 month FTC

BDO UK; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

BDO UK is seeking a Partner Operations Manager to lead the day-to-day delivery of the Central Partner Operations function, ensuring high-quality execution across Partner Operations, Partner HR Services, and Partner Performance and Recognition. You will translate strategic direction into operational plans, workflows, and effective team delivery.

You will provide operational leadership across the Central Partner Operations function, managing priorities, workflows and capacity to deliver a

Qualifications

• Experience working in HR at manager level within a professional services environment.
• Knowledge of HR systems, preferably Workday.
• Strong operational leadership of complex people or HR processes.
• Excellent organisational, planning, and prioritisation skills.
• Experience handling sensitive HR or partner-related information.
• Strong stakeholder management and communication with senior leadership.
• Experience coordinating multi-stakeholder cycles (performance, reward, promotions).
• Experience line managing a small team.
• Ability to identify, design and deliver process improvements.

Responsibilities

• Lead day-to-day operational delivery of the Central Partner Operations function.
• Ensure high-quality execution across Partner Operations, Partner HR Services, and Partner Performance and Recognition.
• Translate strategic direction and governance requirements into operational plans, workflows, and effective team delivery.
• Provide operational leadership across the Central Partner Operations function, managing priorities, workflows, and capacity.
• Oversee key partner lifecycle processes, including promotions, onboarding, partner changes and retirements, performance and reward cycles, and other partner-related activities.
• Ensure robust governance, controls, and quality standards are maintained across all processes, using data and management information to support decision-making.
• Identify operational risks and drive continuous improvement to deliver an efficient and consistent partner experience.

Skills

Experience working in HR at manager

Workday HR systems

Operational leadership

Organisational planning

Handling sensitive HR data

Stakeholder management

Coordinating multi-stakeholder cycles

Line management

Process improvement

Job description

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We’ll broaden your horizons

The Partner Office team, is responsible for partner HR and partner planning matters and supports the Executive Board with ad hoc projects.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

As Partner Operations Manager, you will lead the day-to-day operational delivery of the Central Partner Operations function. You will ensure high-quality execution across Partner Operations, Partner HR Services, and Partner Performance and Recognition, delivering consistent processes, robust controls, and an excellent service to partners and leadership. You will translate strategic direction and governance requirements into operational plans, workflows, and effective team delivery.

You will provide operational leadership across the Central Partner Operations function, ensuring the effective delivery of Partner Operations, Partner HR Services, and Partner Performance and Recognition activities. You will lead and support the team and SSC resource, managing priorities, workflows, and capacity to deliver a high-quality service. You will oversee key partner lifecycle processes, including promotions, onboarding, partner changes and retirements, performance and reward cycles, and other partner-related activities. You will also ensure robust governance, controls, and quality standards are maintained across all processes, using data and management information to support decision-making, identifying operational risks, and driving continuous improvement to deliver an efficient and consistent partner experience.

You’ll be someone with:

• Experience working in HR at manager level ideally within a professional services environment, with a proven track record of service delivery.
• Knowledge of HR systems, preferably Workday, and legal matters related to HR is desirable but not essential.
• Strong operational leadership experience in complex people or HR processes.
• Excellent organisational, planning, and prioritisation skills.
• Experience managing sensitive HR or partner-related information.
• Strong stakeholder management and communication skills, including the ability to work effectively with senior leadership
• Experience coordinating multi-stakeholder cycles (e.g., performance, reward, promotions) is preferred.
• Experience of line management of a small team or individuals
• Ability to identify, design and deliver process improvements

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the‑art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.