Workday PTA Support Consultant | Customer Solutions

Kainos; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join Kainos as a Workday PTA Support Consultant in the UK. You will deliver ongoing support for Pay Transparency Analyzer customers, focusing on configuration, troubleshooting, and advisory services to maximise value and adoption of the PTA solution.

You will collaborate with clients and internal teams, contribute to knowledge sharing, and help drive continuous improvement. A mix of early and late shifts supports UK business hours, with a team rota ensuring coverage.

Qualifications

• Experience configuring or supporting HRIT systems.
• Strong customer focus with ability to present solutions to non-technical audiences.
• Excellent knowledge of Excel (lookups, pivots, and data quality techniques).
• Knowledge of data analysis, manipulation, reporting and formatting.
• Experience in data transformation and data loading activities (mapping, cleansing, validation, reconciliation).
• Clear and empathetic communication skills in English, written and verbal.
• Familiarity with service management principles, including issue tracking and escalation practices.

Responsibilities

• Provide configuration, troubleshooting, and advisory support to customers for post-deployment. Deliver services within agreed SLAs, ensuring high customer satisfaction.
• Manage and prioritise incoming requests, identifying root causes, and resolving issues effectively.
• Support recurring releases and deployments, helping customers adopt new features and updates.
• Participate in customer workshops and calls, helping to gather and refine requirements.
• Work collaboratively across internal delivery teams and external stakeholders.
• Create documentation and knowledge articles to support internal learning and customer self-service.
• Support and mentor junior consultants, contributing to team development and knowledge sharing.

Skills

HRIT systems

Customer facing

Excel lookups

Data analysis

Data transformation

Requirements gathering

Workshop facilitation

English communication

Tools

Workday

Job description

Join Kainos as a Workday PTA Support Consultant in the UK. You will deliver ongoing support for Pay Transparency Analyzer customers, focusing on configuration, troubleshooting, and advisory services to maximise value and adoption of the PTA solution.

You will collaborate with clients and internal teams, contribute to knowledge sharing, and help drive continuous improvement. A mix of early and late shifts supports UK business hours, with a team rota ensuring coverage.