Workday Financials Consultant (R2R) – Client-Facing Support

Kainos; Belfast City District; On-site; GBP 65,000 - 90,000; Full time

Job summary

Kainos in Belfast seeks a Workday Financials Consultant (R2R) to support our global customers post-deployment. You will configure, troubleshoot, and optimise Workday R2R solutions, ensuring clients derive ongoing value from their Workday investment.

This hands-on, client-facing role suits experienced consultants who thrive in fast-paced environments and are passionate about delivering exceptional support, mentoring juniors and contributing to continuous improvement within the team.

Qualifications

• Deep understanding of Workday Record to Report (Financial Accounting/Budgets/Business Assets).
• Excellent customer focus and ability to manage expectations.
• Strong communication and consulting skills.

Responsibilities

• Efficiently manage and prioritise incoming Workday tickets to ensure timely resolution and high client satisfaction.
• Perform accurate triage of support cases, assessing case type, impact, urgency, and priority.
• Ensure compliance with SLAs around Target Response and Fix Times.
• Collaborate with the Functional Manager to review ticket volumes and drive process improvements.
• Participate in client meetings to provide insight, suggest improvements, and deliver enhancements.
• Mentor junior consultants and promote knowledge sharing.
• Identify opportunities for improving internal tools, templates, and support delivery processes.

Job description

Kainos in Belfast seeks a Workday Financials Consultant (R2R) to support our global customers post-deployment. You will configure, troubleshoot, and optimise Workday R2R solutions, ensuring clients derive ongoing value from their Workday investment.

This hands-on, client-facing role suits experienced consultants who thrive in fast-paced environments and are passionate about delivering exceptional support, mentoring juniors and contributing to continuous improvement within the team.