Client Support & Testing Specialist — Workday Cloud

Kainos; Belfast City District; On-site; GBP 28,000 - 34,000; Full time

Job summary

Kainos in Belfast seeks a Client Support Executive to join a global team supporting the Smart Product Suite. You will onboard customers and provide BAU support, working with Senior Consultants to deliver customer value and guidance.

You’ll analyse customer Workday configuration domains (HCM, Recruiting, Financials, Payroll, Security) and help build test packs, train customers, and contribute to continuous product improvement.

Qualifications

• Excellent customer focus in a client-facing role.
• Strong written and verbal communication skills.
• Ability to prioritise workload and meet deadlines.
• Capable of working autonomously with minimal supervision.
• Team player with inclusive mindset.

Responsibilities

• Onboard customers and provide BAU support for the Smart Product Suite.
• Support customers as part of the Smart Gold Service to maximise value.
• Execute, report and maintain customer test packs.
• Analyse customer test coverage and recommend enhancements.
• Liaise with customers regularly under the Smart Gold Service.
• Understand customer needs by analysing Workday configuration (HCM, Recruiting, Financials, Payroll, Security).
• Define, design and refine test packs aligned with the customer strategy.
• Upskill customer teams on the Smart Product Suite.
• Contribute to continuous improvement of the testing and audit products.
• Work as part of a team and support junior colleagues while fostering inclusion.

Skills

Customer focus

Effective communication

Prioritisation

Independent / self-motivated

Team collaboration

Education

Degree in Business, Finance, CS or related

Tools

Workday

Job description

Kainos in Belfast seeks a Client Support Executive to join a global team supporting the Smart Product Suite. You will onboard customers and provide BAU support, working with Senior Consultants to deliver customer value and guidance.

You’ll analyse customer Workday configuration domains (HCM, Recruiting, Financials, Payroll, Security) and help build test packs, train customers, and contribute to continuous product improvement.