Work Coordinator

Unika; Leeds; On-site; GBP 27,000; Full time

Job summary

An innovative and customer-focused firm is seeking a Work Coordinator to join their dynamic team in Leeds. This full-time position offers a competitive salary and a range of excellent benefits. As a Work Coordinator, you will play a vital role in managing schedules, prioritising tasks, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, a good level of education, and previous experience in call handling. Join a company that values its employees and provides opportunities for growth and development in a supportive environment.

Benefits

Pension Scheme

23 Days Annual Leave

Cycle to Work Scheme

Life Insurance

Smart Health Access

Mental Health Support

Free Will Writing

Discounted Gym Membership

Employee Assistance Programme

Reward Scheme for Healthy Behaviors

Qualifications

• Previous experience in call handling and scheduling required.
• Ability to manage customer relationships and operational issues.

Responsibilities

• Prioritise and schedule tasks for backfill and reinstatement.
• Manage customer and client relationships effectively.
• Ensure all regulatory information is updated in real time.

Skills

Call Handling

Scheduling

Analytical Skills

Communication Skills

Computer Database Management

Education

Good Level of Education

Tools

Computerised Database System

Job description

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Liberty has an exciting opportunity for an enthusiastic and engaging Work Coordinator to join our team, based in Leeds. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary of £26,208 per annum plus excellent benefits!

We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector.

Responsibilities For The Work Coordinator Role Are

• Prioritising and scheduling backfill and reinstatement tasks
• Rescheduling jobs that fall out of programme
• Help us manage contract requirements for a range of jobs
• Handling calls, scheduling a range of works
• Validating each job to ensure the required information is available
• Managing the customer and client relationships
• Ensuring all regulatory information is updated and logged in real time with status updates on the internal system
• Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales
  
  

What we are looking for in our ideal Work Coordinator:

• Good level of education
• Previous call handling/scheduling experience
• Ability to operate a computerised data base system
• Good knowledge of office working systems
• Excellent communication skills
• Ability to work independently and as part of a team
• Demonstrate strong analytical skills and the ability to manage change
  
  

We offer a range of benefits for a rewarding career including though not limited to:

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:
• Life Insurance/Death in service benefit – 2x annual salary value
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail
  
  

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Liberty is a real living wage employer.

Please note, only candidates who have the right to work in the UK will be considered for this role.

As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

If you have the desire to work in a busy and high performing team, why not join us as our Work Coordinator, click “apply” below – we want to hear from you!

Closing date for applications is the 8th May 2025 (we do however reserve the right to close this vacancy earlier depending on number of applications received).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Construction

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