Work Area Manager - Night Shift

Royal Mail Group; Cheltenham; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading postal service provider in Cheltenham is seeking a Work Area Manager for the Night Shift to lead a team at the Swindon Mail Centre. The role involves achieving operational targets and ensuring high-quality service, with responsibilities including team performance management and health and safety initiatives. Ideal candidates will possess strong leadership and communication skills. Competitive salary with benefits like night shift allowance and a pension scheme included.

Benefits

Night shift allowance

10% bonus potential

25 days annual leave

Generous pension scheme

Qualifications

• Experience in team leadership with a focus on performance management.
• Strong communication skills to foster collaboration.
• Ability to adapt to new challenges and remain positive under pressure.

Responsibilities

• Lead and manage a dedicated team to achieve operational targets.
• Champion health and safety initiatives to improve efficiency.
• Conduct regular team meetings and performance reviews.

Skills

Leadership skills

Excellent communication

Team management

Flexibility under pressure

Customer service orientation

Job description

Overview

Work Area Manager - Night Shift

Salary £36,425 - £39,348 (dependent on experience), Night shift allowance, 10% bonus potential, 25 days annual leave and generous pension scheme

Full time, Permanent

Swindon Mail Centre, Rowland Hill Close, Dorcan, Swindon, SN3 5TG

Shift patterns

Monday - Friday, hours between 22:00 - 06:12, flexibility is required due to operational needs.

What does the role involve?

• Lead a dedicated team of full and part time employees, hold regular one-to-one and team meetings, and review the area's performance and plans daily.
• Champion health and safety initiatives, increase efficiency, and identify areas for improvement.
• Support the Shift Manager to provide a high quality of service to customers and ensure all operational targets are met.
• Manage the team's sickness absence, attendance, training and development, and participate in the program of continuous improvement.

What skills and experience are we looking for?

• Flexible, able to work under pressure with excellent leadership and communication skills.
• Demonstrated evidence on your CV of the following focused areas:

• Leadership Focus: Ensures basics are right, takes a "one company" approach, creates positive energy, implements strategy, recognises performance, communicates effectively.
• People Focus: Values diversity & inclusion, delegates, coaches, empowers, develops talent, collaborates, understands others’ needs and perspectives, fosters a supportive environment where achievements are recognised.
• Resilience Focus: Approachable, provides reassurance, adapts to new challenges, communicates regularly, handles ambiguity, remains positive under pressure.
• Achievement Focus: Sets standards of excellence, questions and guides others, builds confident teams with coaching, holds others accountable, uses resources effectively, keeps promises, earns trust.
• Improvement Focus: Drives transformation, reduces costs, embraces innovative practices, makes informed decisions, identifies improvements to ways of working, implements new processes to meet changing customer needs.
• Customer Centric Focus: Fosters a customer-first culture, seeks to improve the customer experience, keeps customer at heart of decisions, monitors customer service goals, promotes initiatives that improve end-to-end experience.

Application process

If you are interested in applying, please complete your application online and submit your current CV.

Assessment

The assessment is designed to enable you to demonstrate suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise on the day.

Job reference number 328919

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a universal postal service to more than 30 million addresses. As one of the UK\'s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails. Your interview is the first step, and we want you to shine. To help you prepare, we may provide interview questions in advance so you can have your best examples ready. Royal Mail Group values trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals and especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please note the official corporate site in place of external links.

Important dates

Closing Date: Thursday 18 September. Shortlisting: Week commencing 22 September. Interviews expected: Late September / Early October.