Work Area Manager

Royal Mail Group; Greater London; On-site; GBP 37,000 - 45,000; Full time

Job summary

Royal Mail Group seeks a Work Area Manager at Gatwick Mail Centre responsible for team management and operational excellence. The ideal candidate will lead a dedicated team, ensuring a customer-first approach while driving continuous improvement initiatives. This role offers a competitive salary, benefits, and the opportunity to contribute to a trusted organization.

Benefits

Enhanced maternity pay

Paternity leave

Adoption leave

Shared parental leave

Generous sick pay

24/7 wellbeing support

800+ discounts on groceries and services

Qualifications

• Demonstrated evidence of leadership skills on CV.
• Proven ability to manage teams and operational performance.

Responsibilities

• Manage a team of 26, holding meetings and reviewing performance.
• Champion health and safety, improving efficiency, and managing training.

Skills

Leadership

Communication

Team Management

Resilience

Job description

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Work Area Manager

Salary starting from £37,155, 10% bonus potential, 25 days annual leave, and a generous pension scheme

Full time Permanent

Gatwick Mail Centre, Crawley, RH10 9AA

As a Work Area Manager, you will work in Gatwick Mail Centre and be responsible for managing operations in a specified area.

Shift Pattern

Tuesday to Saturday, 06:00 - 14:12

What does the role involve?
Leading a dedicated team of 26 full and part time employees, you will hold regular one to one and team meetings and review the area's performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role.

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. You will have line management responsibility and the role will involve managing your team's sick absence, attendance, training and development and will get involved in our programme of continuous improvement.

What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end-to-end customer experience.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone

*Available only to perm employees

Application process
If you are interested in applying, please complete your application online and submit your current CV.

Assessment
The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise provided on the day.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Thursday 5th June 2025 . Please note, this advert may close early if the appropriate number of applications has been reached.

Job reference number 322243

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