Work Area Manager

Royal Mail; Chestfield; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

10% bonus potential

25 days annual leave

Generous pension scheme

Job summary

Royal Mail in Medway MC, Rochester is seeking a Work Area Manager to lead operations in a busy mail centre. You will manage a team, review daily performance, and drive improvements while maintaining high service standards.

The role requires strong leadership, resilience under pressure, and excellent communication. You will work 41 hours per week, Tuesday to Saturday, with 25 days leave and a pension, plus a 10% bonus potential.

Qualifications

• Evidence of leadership capability and managing teams.
• Ability to communicate clearly at all levels.
• Experience in health and safety practices.
• Track record of continuous improvement and customer service.

Responsibilities

• Lead a dedicated team across shift pattern.
• Hold regular one-to-one and team meetings and review performance daily.
• Champion health and safety initiatives and drive efficiency.
• Support the Shift Manager and manage sick leave, attendance and training.
• Contribute to continuous improvement across the area.

Skills

Leadership

People management

Communication

Decision making

Performance review

Change leadership

Job description

Salary: £36,353 - £39,353 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme

Full time, Permanent

Medway MC, Rochester, ME2 2EE

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Shift pattern: 41 hours Tuesday to Saturday 06:30 - 14:30

What does the role involve?Leading a dedicated team of full and part time employees, you’ll hold regular one to one and team meetings and review the area’s performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements are essential to your role.

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line management responsibility you’ll manage your team’s sick absence, attendance, training and development and you’ll get involved in our programme of continuous improvement.

What skills and experience are we looking for?As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Assessment The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise provided on the day.

Job reference number 342373

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: 22nd September. Please note, this advert may close early if the appropriate number of applications has been reached.