Work Area Manager

Royal Mail; Chester; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension scheme

10% bonus potential

Job summary

Royal Mail is seeking a Work Area Manager to oversee a busy mail centre area and lead a dedicated team, ensuring targets are met and quality service is delivered. The role focuses on coaching staff, reviewing daily performance and championing continuous improvement in a high-paced environment.

Applicants should be ready to participate in capability-based interviews and management exercises, with a strong emphasis on safety, customer focus and collaboration across shifts.

Qualifications

• Proven leadership capabilities in a fast-moving operations environment.
• Ability to coach, empower and develop team members.
• Resilient and proactive with calm under pressure.

Responsibilities

• Lead and review daily operations within a defined area.
• Champion health and safety initiatives and efficiency improvements.
• Coach and manage attendance, training and development of the team.
• Support the Shift Manager to meet operational targets and customer service.

Skills

Leadership

People skills

Resilience

Achievement

Improvement

Customer focus

Job description

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Shift patterns: Monday to Friday, hours between 22:00

07:42

What does the role involve?

Leading a dedicated team of full and part time employees, you'll hold regular one to one and team meetings and review the area's performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements are essential to your role.

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line management responsibility you'll manage your team's sick absence, attendance, training and development and you'll get involved in our programme of continuous improvement.

What skills and experience are we looking for?

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Assessment

The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise provided on the day.

Royal Mail is something special, a well-loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations., At Royal Mail we connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve.

We welcome applications from all individuals.

As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

• Salary £36,353
• £39,353 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme
• Full time, Fixed Term