WMS Support Analyst

The Curve Group; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Curve Group in Milton Keynes is seeking an IT WMS Support Analyst to join our team and help optimise Warehouse Management Systems in a busy warehouse environment.

You will provide day-to-day WMS support, work with warehouse and operations teams, test new processes and interfaces, train users, create guides, and support system upgrades, with occasional out-of-hours support for critical issues. Experience with WMS/ERP, Excel (ODBC) reporting and scripting is valuable.

Qualifications

• Experience with a WMS/ERP system and strong understanding of warehouse operations.
• Excellent communication and customer service skills.
• ODBC reporting within Excel and familiarity with iReports.
• Experience with Oracle APEX and scripting (PowerShell) is advantageous.

Responsibilities

• Provide day-to-day support for WMS queries and issues.
• Work with warehouse and operations teams to understand requirements and improve processes.
• Test and implement new processes and third-party system interfaces.
• Support system updates and upgrades.
• Create process documentation and user guides.
• Train users on systems and business processes.
• Provide occasional out-of-hours support for system changes and critical issues.

Skills

WMS/ERP experience

Warehouse operations understanding

Communication skills

Excel (ODBC) reporting

PowerShell or scripting

Tools

Oracle APEX

iReports

Job description

We're supporting a leading UK cycling business in Milton Keynes who are looking for an IT WMS Support Analyst to join their team.

This is a great opportunity for someone who understands both warehouse operations and technology, and wants to play a key role in supporting and improving critical Warehouse Management Systems.

What you'll be doing

• Providing day-to-day support for WMS queries and issues
• Working closely with warehouse and operations teams to understand requirements and improve processes
• Testing and implementing new processes and third-party system interfaces
• Supporting system updates and upgrades
• Creating process documentation and user guides
• Working with WMS users to develop practical, supportable solutions
• Supporting other business applications where required
• Training users on systems and business processes
• Providing occasional out-of-hours support for system changes and critical issues

Requirements

• Experience working with a WMS or ERP system
• Previous experience or strong understanding of warehouse operations
• Excellent communication and customer service skills
• ODBC reporting within Excel
• iReports
• Warehouse automation
• Oracle APEX
• PowerShell or another scripting language

We're particularly interested in people who have hands-on WMS experience and understand the realities of a warehouse environment, with the technical ability and curiosity to troubleshoot and improve systems.