Wizarding Shop Retail Associate

6115 Warner Bros. Studios Leavesden Limited; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Warner Bros. Discovery at the Harry Potter Shop in King’s Cross is seeking a Retail Assistant to join our sales team and help conjure memorable experiences for every fan stepping into our store.

You’ll drive sales and uphold spellbinding visual standards in a busy flagship environment. Experience in retail or customer service, a passion for the Harry Potter brand, and strong communication skills are essential.

Qualifications

• Previous retail experience or experience working with the public.
• Selling skills and proactively seeks out opportunities to increase sales.
• Able to communicate clearly and confidently with the public.
• Able to use own initiative.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

Responsibilities

• Provide and continuously develop product knowledge; replenish stock and maintain high merchandising standards.
• Demonstrate active listening; identify customer needs and respond quickly.
• Be flexible to meet store needs during the employment period regarding hours, work and duties.
• Adhere to company policies and procedures (timekeeping, absence reporting, etc.).
• Engage with customers at groups and relay product information enthusiastically.
• Interact with customers for photo opportunities outside the shop.

Job description

Warner Bros. Discovery at the Harry Potter Shop in King’s Cross is seeking a Retail Assistant to join our sales team and help conjure memorable experiences for every fan stepping into our store.

You’ll drive sales and uphold spellbinding visual standards in a busy flagship environment. Experience in retail or customer service, a passion for the Harry Potter brand, and strong communication skills are essential.