Retail Assistant

6115 Warner Bros. Studios Leavesden Limited; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Warner Bros. Discovery at the Harry Potter Shop in King’s Cross is seeking a Retail Assistant to join our sales team and help conjure memorable experiences for every fan stepping into our store.

You’ll drive sales and uphold spellbinding visual standards in a busy flagship environment. Experience in retail or customer service, a passion for the Harry Potter brand, and strong communication skills are essential.

Qualifications

• Previous retail experience or experience working with the public.
• Selling skills and proactively seeks out opportunities to increase sales.
• Able to communicate clearly and confidently with the public.
• Able to use own initiative.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

Responsibilities

• Provide and continuously develop product knowledge; replenish stock and maintain high merchandising standards.
• Demonstrate active listening; identify customer needs and respond quickly.
• Be flexible to meet store needs during the employment period regarding hours, work and duties.
• Adhere to company policies and procedures (timekeeping, absence reporting, etc.).
• Engage with customers at groups and relay product information enthusiastically.
• Interact with customers for photo opportunities outside the shop.

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

We’re offering a fantastic opportunity to join the team at the Harry Potter Shop, located in the heart of King’s Cross Station, as our newest Retail Assistant. As a key member of our sales team, you’ll help conjure memorable experiences for every fan who steps into our store while driving sales and upholding spellbinding visual standards. If you have experience in retail, customer service, or a visitor-focused environment, and you’re passionate about delivering spellbinding experiences, we’d love to hear from you!

Your Role Accountabilities…

• Provide and continuously develop your product knowledge Replenishing stock and maintaining high standards of merchandising and housekeeping.
• Display good listening skills, identifying customer needs and responding to them quickly.
• Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
• Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
• Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.
• Engaging with customers on photo opportunities outside the shop.

Qualifications & Experiences…

• Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)
• Selling skills - proactively seeks out opportunities to increase sales.
• Able to communicate clearly and confidently with the public.
• Able to use own initiative.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

Working Pattern

In this role you will be expected to adapt to the needs of the business includes working weekends, bank holidays, and during peak seasonal periods, depending on the rota. Retail Assistants will rotate across all areas of the shop floor, including operating tills, engaging with customers from around the world, and keeping our shelves stocked. This is a full-time position (40 hours per week). Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.