Wintel Infrastructure Engineer

Computacenter PLC; East Midlands; On-site; GBP 52,000 - 74,000; Full time

Job summary

Computacenter plc in Derby is seeking an experienced Third Line Analyst to join our enterprise-scale support team. You’ll work across a broad infrastructure estate, resolving complex incidents and contributing to continuous improvements.

You will lead design, implementation and support of Windows-based infrastructure, Active Directory, AzureAD, SCCM, VMware, and security-focused operations, including on-call rotations. Collaboration with stakeholders is essential to delivering reliable services.

Qualifications

• Experience in third-line support in managed services.
• Strong analytical and problem-solving skills.
• Excellent communication and customer-focused mindset.
• Ability to work with limited supervision.
• Willingness to undertake SC clearance.

Responsibilities

• Provide expert third-line support across Windows environments and resolve complex incidents and problems.
• Design, implement and support infrastructure solutions across Windows platforms.
• Support infrastructure projects, upgrades and technical change activities.
• Manage workloads to meet SLAs and priorities.
• Maintain documentation and share knowledge within the team.
• Participate in on-call rota and assist with critical service restoration.

Skills

Active Directory

Group Policy

DNS/DHCP

Azure AD

PowerShell

VMware

SCCM

Windows Server

Networking basics

Security PKI

SC clearance

Tools

Azure AD Connect

ADFS

SSO

Failover clustering

Endpoint management tools

VMware vSphere

Job description

We’re looking for an experienced Third Line Analyst to join our team supporting a highly secure, enterprise-scale customer environment in Derby. Working across a broad infrastructure estate, you’ll be part of a collaborative team responsible for maintaining critical services, resolving complex technical issues and delivering continuous improvements. This role offers the opportunity to work across a diverse technology stack, combining operational support with project delivery, while working alongside experienced infrastructure specialists in a security-focused environment.

• Providing expert third-line support across enterprise Windows environments.
• Investigating and resolving complex incidents and problems, identifying both immediate fixes and long-term improvements.
• Designing, implementing and supporting infrastructure solutions across Windows platforms.
• Supporting infrastructure projects, upgrades and technical change activities.
• Managing workloads effectively to deliver against agreed SLAs and operational priorities.
• Building strong working relationships with customers, project teams and technical stakeholders.
• Reviewing services and identifying opportunities to improve reliability, performance and user experience.
• Maintaining technical documentation and sharing knowledge across the wider team.
• Participating in an out-of-hours on-call rota and supporting critical service restoration activities when required. We’re looking for a technically strong infrastructure professional with experience supporting complex enterprise environments.
• Active Directory, Group Policy, DNS and DHCP.
• Microsoft Windows Server environments.
• Azure AD technologies, including Azure AD Connect, ADFS and Single Sign-On.
• Core Windows infrastructure technologies, including failover clustering.
• VMware and virtualisation platforms.
• Exchange and Microsoft collaboration technologies.
• SCCM, endpoint management and software deployment technologies.
• PKI, certificate management and identity management solutions.
• PowerShell scripting and automation.
• Infrastructure monitoring, security and endpoint protection technologies.
• Networking fundamentals, including routing, firewalls, LAN and WAN technologies.
• SC clearance (or be willing and eligible to undertake).
• Experience of working in a third line role in a managed services environment.
• Strong analytical and problem-solving skills.
• The ability to make sound technical decisions and work with limited supervision.
• Excellent communication skills and a customer-first mindset.
• A willingness to learn new technologies and contribute to continuous improvement initiatives. At Computacenter, our people are at the heart of everything we do. We’re trusted by some of the world’s largest organisations to help them source, transform and manage their technology, and our technical specialists play a critical role in delivering that success.