Wine Retail Flex Associate – London

Majestic Wines Warehouse Limited; Greater London; Hybrid; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Up to 20% staff discount

Uniform provided

Access to Retail Trust

Job summary

Majestic Wine Group is seeking a dynamic Flex Sales Assistant for London—a role that supports multiple stores within the London Flex team. You will deliver outstanding customer service, drive KPI performance, and participate in day-to-day operations including stock deliveries and store maintenance.

The role requires a full UK manual driving licence (12+ months) and the ability to work evenings and weekends. 24 hours per week with a permanent contract and opportunities for progression.

Qualifications

• Excellent time-management and organisation skills.
• Ability to deliver exceptional customer experience and service.
• Self-motivated, thrives when working alone and as part of a team.
• Can-do attitude with problem solving mindset.
• Adaptable and resilient to changing demands.
• Clear communication and time management abilities.
• Wine knowledge is beneficial; willingness to learn more.

Responsibilities

• Drive store performance by maximising sales opportunities and supporting targets.
• Provide market-leading customer service to build loyalty and repeat purchases.
• Offer VIP concierge-style service and proactively contact customers with updates on products and tastings.
• Share passion for wine and product knowledge to support selling story.
• Maintain your store's appearance and maintenance, both internal and external.
• Participate in day-to-day store operations including stock deliveries and customer outreach.
• Suggest improvements to optimise store operations and share ideas with the team.
• Ensure compliance with internal policies and mandatory training, acting as a store example.

Skills

Time management

Customer experience

Teamwork

Self-motivation

Problem solving

Communication

Wine knowledge (basic)

Driving license

Job description

Majestic Wine Group is seeking a dynamic Flex Sales Assistant for London—a role that supports multiple stores within the London Flex team. You will deliver outstanding customer service, drive KPI performance, and participate in day-to-day operations including stock deliveries and store maintenance.

The role requires a full UK manual driving licence (12+ months) and the ability to work evenings and weekends. 24 hours per week with a permanent contract and opportunities for progression.