Windows 11 Refresh Engineer | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 30,000 - 45,000; Full time

Job summary

A UK healthcare trust is seeking a Unified Desktop Support engineer to manage and replace diverse end-user equipment across its sites. The role involves providing expert IT support, addressing complex issues, and ensuring readiness for Windows system upgrades. Candidates should possess strong customer service skills and be familiar with ITSM platforms like SCCM. Efficient planning and documentation development are crucial for this role. Join us in enhancing our digital estate and supporting healthcare operations.

Qualifications

• Experience with replacing and supporting end-user equipment.
• Good understanding of Windows operating system readiness and upgrades.
• Ability to develop user documentation and standard operating procedures.

Responsibilities

• Provide expert advice on a variety of IT hardware and applications.
• Support the replaced end-user equipment and related requests.
• Liaise with suppliers and report on technical solutions.

Skills

Expert advice on IT areas

Understanding of customer service

Experience with ITSM platforms (e.g., SCCM)

Ability to resolve complex issues

Tools

SQL

SCCM

Job description

Job Overview

Here is an exciting opportunity to join us as a Unified Desktop Support engineer. You will work within a team of 20 located across all hospital sites at MSE with the main objective of replacing all end‑user equipment identified for replacement in a given financial year. The MSE digital estate is an enterprise environment both in scale and complexity and requires an experienced engineer with clear leadership and direction from their team lead to navigate the technical and organisational challenges they will face in the role.

Responsibilities

The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals. Desktop Support Engineers are responsible for the provision of expert advice across a range of information technology areas such as application, training and hardware support. Using a recognised IT Service Management system, support training and advice is delivered in accordance with the Trust’s published service‑level agreements, information policies and good practice. The individual will demonstrate the ability to comprehensively support mainstream applications and will investigate, assess, research, test and resolve complex issues on a variety of systems and hardware.

The role requires a good understanding and application of customer service throughout the lifecycle of requests. The planned equipment refresh programme will function as an operational function but will plan work using typical project methodology. When equipment is replaced any related support requests will be raised on the Trust’s ITSM platform.

Engineers will be expected to be involved in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve liaising with suppliers who provide technical solutions to the Trust, reporting using tools such as SCCM and SQL, installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where end‑user guides do not exist, developing standard operating procedures.

This advert closes on Monday 22 Dec 2025.