Wholesale Service desk Non household advisor

South East Water Limited; Snodland; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Stakeholder pension

Holiday entitlement

Flexible annual leave

Volunteer days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water Limited is seeking a Wholesale Service Desk Specialist to bridge Wholesale operations and Business Retailers. You’ll be the go‑to expert for day‑to‑day transactions, ensuring fast, accurate results and clear communication that keeps our business moving.

In this busy role you will handle data enquiries, work with meter readers, upload transactions to CMOS, and resolve rejected items within SLA.

Qualifications

• GCSE Maths and English at Grade 4/C (or equivalent)
• Be able to communicate positively in an extremely busy working environment
• Make decisions quickly and be able to multitask
• Have strong computer skills
• Excellent written and verbal communication
• Have a strong customer service focus with a determination to resolve customer issues.

Responsibilities

• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries.
• To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market.
• Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator.
• Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA.
• Build relationships with peers and colleagues to enhance the team working environment, resolve non‑household customer queries and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.

Skills

Excellent written and verbal comms

Strong customer service

Talk positive in busy env

Decisive multitasking

Good computer skills

Education

GCSE Maths and English (Grade 4/C)

Job description

Summary:

As a Wholesale Service Desk Specialist, you’ll play a pivotal role in bridging the gap between our Wholesale operations and Business Retailers. You will be the go‑to expert for managing essential day‑to‑day transactions, ensuring seamless communication, and delivering fast, accurate results that keep our business moving forward.

Main responsibilities:

• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries.
• To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market.
• Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator.
• Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA.
• Build relationships with peers and colleagues to enhance the team working environment, resolve non‑household customer queries and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.

Skills / Qualifications / Experience

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Be able to communicate positively in an extremely busy working environment
• Make decisions quickly and be able to multitask
• Have strong computer skills
• Excellent written and verbal communication
• Have a strong customer service focus with a determination to resolve customer issues.

Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.

Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package:

£25,948 p.a. (dependent on experience)

Be you, belong and valued. Grow a career with a meaningful purpose.

We supply top-quality drinking water to 2.3 million customers in the southeast of England.

Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day.

It's the skill and expertise of our employees that ensures our water meets the highest standards.

We make sure we can meet the needs of our customers both now and in the future.

Grow a career with a meaningful purpose.

• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.