Wholesale Service desk Non household advisor

South East Water; Snodland; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Stakeholder pension (up to 10%)

Holiday entitlement: 25 days + BH

Cycle to work

Health cash plan

Life assurance

Job summary

South East Water is seeking a Wholesale Service Desk Specialist in Snodland, Kent, on a hybrid basis. You will bridge Wholesale operations and Business Retailers, handling data enquiries and ensuring accurate data flows into CMOS.

The role emphasizes fast, accurate responses, cross-team collaboration, and adherence to wholesale processes and regulatory requirements. Candidates should have GCSEs, strong communication, and customer-service focus.

Qualifications

• GCSE Maths and English at Grade 4/C (or equivalent).
• Excellent written and verbal communication in a busy environment.
• Strong customer service focus with a determination to resolve issues.
• Able to multitask and make quick decisions.
• Strong computer skills.

Responsibilities

• Provide excellent service to Business Retailers and handle data enquiries.
• Collaborate with meter readers and process data updates in CMOS.
• Ensure transactions are uploaded into CMOS and meet SLA; correct rejected items.
• Maintain data protection and wholesale regulatory compliance in day-to-day activities.
• Attend team meetings and build effective working relationships with peers.

Skills

GCSE Maths and English

Communication skills

Customer service oriented

Multitasking

Computers / IT skills

Tools

CMOS

Job description

## Wholesale Service desk Non household advisorApply: Hybrid Working: Snodland, Kent: Full time: Posted Today: End Date: October 11, 2026 (12 days left to apply): JR101387**Summary:**As a Wholesale Service Desk Specialist, you’ll play a pivotal role in bridging the gap between our Wholesale operations and Business Retailers. You will be the go-to expert for managing essential day-to-day transactions, ensuring seamless communication, and delivering fast, accurate results that keep our business moving forward.**Main responsibilities:*** To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries.* To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market.* Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance.* Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.* Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA.* Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.* Attend and contribute to team meetings with team, peers and colleagues. **You'll need: Skills / Qualifications / Experience** * Achieved GCSE Maths and English at Grade 4/C (or equivalent)* Be able to communicate positively in an extremely busy working environment* Make decisions quickly and be able to multitask* Have strong computer skills* Excellent written and verbal communication* Have a strong customer service focus with a determination to resolve customer issues. **Grow a career with a meaningful purpose.** We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.**Benefits package:*** Excellent Stakeholder pension scheme, up to 10% employer contribution.* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.* Flexible annual leave policy to buy or sell holiday leave.* Paid volunteering days.* Cycle to work scheme.* Health cash plan.* Life assurance.* Wellbeing related benefits. **What can you expect from your recruitment?*** To apply for this position, please submit your CV on our career’s website.* It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.* Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. **If this sounds like the opportunity you’ve been looking for, apply now!**South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.**Compensation package:**£25,948 p.a. (dependent on experience)