Wholesale Customer Service Team Leader

Zachary Daniels; London; Hybrid; GBP 45,000; Full time

Job summary

A leading design-led company is seeking a Wholesale Customer Service Team Leader to manage and inspire a growing team of 8 Customer Service Specialists. The role demands exceptional leadership skills, fluency in English plus one other European language, and a strong focus on customer satisfaction within a creative, fast-paced environment. Join a team where you can make a real impact and help nurture exceptional customer relationships across Europe.

Qualifications

• Proven experience managing a large customer service team.
• Fluency in English plus one European language.
• Strong Excel and PowerPoint skills.

Responsibilities

• Lead and inspire a team of Customer Service Specialists.
• Set KPIs that drive excellence in customer service.
• Collaborate with stakeholders to ensure timely customer service actions.

Skills

Fluency in English

German

French

Spanish

Italian

Leadership

Commercial Awareness

Communication

Customer Service

Collaboration

Tools

SAP

Zendesk

Excel

PowerPoint

Job description

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This range is provided by Zachary Daniels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Wholesale Customer Service Team Leader | £45,000 | West London-based | Hybrid (Minimum 4 days in-office)

For this role we require someone fluent in English + One European Language (German, French, Spanish or Italian) if that is you, read on!

A well-established, design-led company with a strong international presence is looking for a Wholesale Customer Service Team Leader to join their growing EU team. With a reputation for quality, creativity, and exceptional service, they partner with a wide network of stockists and retailers across Europe.

What You'll Do:
You'll lead a growing team of 8 talented Customer Service Specialists, supporting stockists, agents, and our amazing sales team across the UK and Europe.

• Inspire and coach your team with regular 1:1s, reviews, and training
• Set clear goals and KPIs that drive excellence
• Represent the brand's unique tone of voice across every interaction
• Resolve complex queries with confidence and care
• Collaborate with stakeholders and ensure timely customer service actions
• Work with SAP to process orders and queries
• Keep a constant eye on opportunities to improve how we work and support our customers

What You'll Bring:

• Proven experience managing a large customer service team
• Commercial awareness and a solutions-focused mindset
• Confident communication and leadership skills
• Strong Excel and PowerPoint skills
• Fluency in English + one of the following: German, French, Spanish or Italian
• A friendly, collaborative personality who thrives in a fast-paced, creative environment

Bonus Points For:

• Experience with SAP, Zendesk or similar platforms
• Knowledge of the gift, toy or lifestyle retail sector in the UK or EU

Apply now if you're ready to bring joy, leadership, and a little magic to a team that makes soft things happen.

(Only applicants with an additional European language will be considered - we can't wait to hear from you if that's you!)

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Appliances, Electrical, and Electronic Equipment

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