Wholesale Account Executive EMEA & APAC

ERDEM; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

ERDEM is seeking a Wholesale Account Executive to drive day-to-day wholesale execution across EMEA and APAC, from showroom orders through delivery, invoicing and payment follow-up. You will manage showroom contacts, reconcile orders and coordinate logistics to keep commitments on track.

The role requires 2+ years in wholesale or account management within luxury fashion, strong Excel and English fluency, and experience with JOOR or Zedonk is a plus.

Qualifications

• 2+ years in wholesale, sales administration or account management within luxury or premium fashion.
• Strong understanding of the wholesale order lifecycle: entry, delivery, returns, invoicing and payment follow-up.
• Organised, proactive and detail-oriented with ability to manage multiple accounts and deadlines.

Responsibilities

• Act as a key day-to-day contact for assigned wholesale accounts.
• Manage client requests with clear follow-up on reorders, cancellations, swaps, returns and documentation.
• Own seasonal order administration from showroom to shipment; validate orders and pricing.
• Maintain accurate order books and account records.
• Track orders and delivery flow against agreed windows; resolve shipping issues.
• Work with Finance on invoices, pro-forms, credit notes and balances; monitor aged receivables.
• Chase due payments and support account reconciliations; escalate risks as needed.
• Monitor sell-through and stock; coordinate reorders, RTVs and end-of-season actions.
• Maintain weekly reporting across orders, shipments, receivables and payments.
• Support showroom campaigns with order capture, folio prep and follow-up.
• Partner with Logistics, Finance, Merchandising and Marketing for launches and activations.
• Maintain client master data and terms across JOOR/Zedonk and internal trackers.

Skills

Wholesale experience

Account management

Excel proficient

Fluent English

Cross-functional coordination

Attention to detail

Tools

JOOR

Zedonk

Job description

The Wholesale team is looking for a Wholesale Account Executive to join a fast-paced, agile team. They will be responsible for the accurate and timely day-to-day execution of wholesale business across EMEA and APAC. Working across the full order lifecycle - from showroom order capture through delivery, invoicing and payment follow-up. The role combines account servicing, sales administration, logistics coordination and commercial reporting. The ideal candidate will be highly organised, proactive and rigorous in their approach. They will be responsible for ensuring that client commitments are followed through and operational issues are resolved quickly and professionally.

Key Responsibilities

Account Management & Administration

• Act as a key day-to-day contact for assigned wholesale accounts.
• Manage client requests and maintain clear follow-up on all open actions, including reorders, cancellations, swaps, returns, special orders and account documentation.

Order Lifecycle Management

• Own seasonal order administration from showroom to shipment: enter and validate orders, reconcile customer POs against internal orders, check pricing, terms and delivery windows, process amendments, issue order confirmations
• Maintain accurate order books and account records.

Delivery & Logistics Coordination

• Track orders and delivery flow closely against agreed windows.
• Liaise with Logistics, warehouse and clients to resolve shipping blocks, missing documentation, short shipments, delivery discrepancies, cancellations and returns, providing proactive status updates throughout.

Invoicing, Credit Notes & Payment follow-up

• Work closely with Finance to monitor invoices, pro-formas, credit notes, deductions and account balances.
• Maintain visibility on aged receivables
• Chase due and overdue payments directly with clients
• Support account reconciliations
• Escalate payment risks or unresolved discrepancies.

In-season Trading & Account Servicing

• Collect and monitor sell-through and stock data
• Identify reorder and swap opportunities, and coordinate RTVs, SOR/consignment actions, markdowns and end-of-season returns where relevant.

Reporting & Controls

• Maintain accurate weekly reporting across sales, open orders, shipments, cancellations, returns, sell-through and receivables.
• Flag delivery, payment or account risks early
• Maintain accurate records of trackers and all systems up to date

Showroom & market support

• Support seasonal selling campaigns through client scheduling, order and line-sheet preparation, appointment support, order capture and post-market follow-up,
• Ensure all orders are closed, confirmed and communicated within deadlines

Cross-functional coordination

• Partner closely with Logistics, Finance, Merchandising and Marketing to support launches, account activations and client requirements, ensuring smooth communication and execution across teams

Systems & account set-up

• Maintain accurate client master data, pricing, shipping details, contacts and commercial terms across JOOR/Zedonk and internal trackers
• Support new account onboarding and required operational set-up

Experience & Skills

• 2+ years' experience in wholesale, sales administration or account management within luxury or premium fashion; international account exposure is preferred.
• Solid understanding of the wholesale order lifecycle, including order entry, delivery coordination, returns, invoicing, credit notes and payment follow-up.
• Exceptionally organised and detail-oriented, with strong follow-through and the ability to manage multiple accounts and deadlines without losing accuracy.
• Commercially aware and numerate, with confidence working with sell-through, order and receivables data; strong Excel skills are essential.
• Polished written and verbal communication skills, with a client-focused, solutions-oriented approach and confidence following up on sensitive operational or payment matters.
• Proactive, accountable and comfortable taking ownership of issues through to resolution in a fast-paced, seasonal environment.
• Experience with JOOR and/or Zedonk systems is advantageous. Fluency in English is required; French or Italian is an advantage.

What Success Looks Like

Order accuracy and on-time closure; delivery execution; timely resolution of account issues; disciplined receivables follow-up; accurate reporting; and consistently high standards of client service and internal coordination.