Wholesale Account Executive

Four Seasons Recruitment Ltd (Fashion & Retail); Greater London; On-site; GBP 38,000 - 40,000; Full time

Job summary

Four Seasons Recruitment Ltd (Fashion & Retail) partners with a luxury women's wear designer to recruit a Wholesale Account Executive for EMEA & APAC based in London. The role covers day-to-day account management and order processing to ensure a seamless client experience across regions.

You will coordinate with international accounts, manage orders, shipments and invoicing with finance and logistics, and support showroom campaigns in a fast-paced environment.

Qualifications

• At least two years' experience in wholesale, sales administration or account management within luxury or premium fashion.
• Exceptional organisational skills, accuracy and follow-through, with the ability to manage multiple accounts and deadlines.
• Strong numerical skills and confidence working with sales, sell-through, orders and receivables data. Proficiency in Excel is essential.
• Proactive, solutions‑oriented mindset with ability to manage sensitive operational issues and payments.

Responsibilities

• Act as day-to-day contact for assigned wholesale accounts, providing responsive client-focused support.
• Manage client requests and ensure timely follow-up on reorders, cancellations, order swaps, returns and documentation.
• Enter and validate orders, reconcile purchase orders against internal records, and verify pricing and delivery windows.
• Monitor orders and shipments against delivery windows; resolve shipping blocks and documentation issues with logistics.
• Partner with Finance to monitor invoices, pro formas, credit notes, deductions and outstanding balances.
• Support showroom campaigns and order capture; coordinate scheduling and line sheets.

Skills

Organisation

Attention to detail

Multitasking

Numerical skills

Proactive problem solving

Tools

JOOR

Zedonk

Excel

Job description

Wholesale Account Executive - EMEA & APAC

Location: London

Salary: £38-40,000 per annum (depending on experience)

The Opportunity

Four Seasons Recruitment are working with an exceptional and internationally acclaimed, luxury women's wear designer, who are looking for a highly organised, proactive and commercially minded Wholesale Account Executive to join their fast-paced and agile Wholesale team, supporting EMEA and APAC markets.

This is a hands-on role responsible for the day-to-day management and operational execution of wholesale business across the regions, working closely with international accounts and internal teams to ensure a seamless customer experience.

About the Role:

Account Management & Administration

• Act as the day-to-day contact for assigned wholesale accounts, providing responsive, professional and client-focused support.
• Manage client requests and ensure timely follow-up on reorders, cancellations, order swaps, returns, special orders and account documentation.
• Maintain clear communication with clients, ensuring outstanding actions are tracked and resolved.

Order & Lifecycle Management

• Manage seasonal wholesale orders from showroom through to shipment, ensuring accurate and timely processing.
• Enter and validate orders, reconcile customer purchase orders against internal records, and verify pricing, commercial terms and delivery windows.
• Process order amendments and issue order confirmations within agreed deadlines.
• Maintain accurate order books, account records and internal systems.

Delivery & Logistics Coordination

• Monitor orders and shipments against agreed delivery windows, proactively identifying potential delays or issues.
• Work closely with Logistics, warehouse teams and clients to resolve shipping blocks, missing documentation, short shipments, delivery discrepancies, cancellations and returns.
• Provide clear and timely updates to clients and internal stakeholders to ensure issues are resolved efficiently.

Invoicing, Credit Control & Payment Follow-up

• Partner with Finance to monitor invoices, pro formas, credit notes, deductions and outstanding account balances.
• Support account reconciliations and investigate payment discrepancies.
• Escalate payment risks and unresolved issues promptly.

In-Season Trading & Account Support

• Collect and monitor sell-through and stock data to support account performance and trading decisions.
• Identify potential reorder and stock-swap opportunities.
• Coordinate returns to vendor (RTVs), special orders, consignment activity, markdowns and end-of-season returns, where applicable.

Reporting & Operational Controls

• Prepare and maintain accurate weekly reports covering sales, open orders, shipments, cancellations, returns, sell-through and receivables.
• Identify and flag delivery, payment and account risks at an early stage.
• Keep internal trackers, reporting tools and systems accurate and up to date.

Showroom & Market Support

• Support seasonal showroom and selling campaigns, including client scheduling, appointment coordination, order preparation, line sheets and order capture.
• Assist with post-market follow-up, ensuring all orders are reviewed, confirmed and communicated within agreed deadlines.

Systems & Account Set-up

• Maintain accurate client master data, pricing, shipping details, contact information and commercial terms across JOOR, Zedonk and internal trackers.
• Support new account onboarding and ensure all necessary operational and system set-up is completed accurately.

About You:

• At least two years' experience in wholesale, sales administration or account management within luxury or premium fashion. Exposure to international accounts is preferred.
• Exceptional organisational skills, accuracy and follow-through, with the ability to manage multiple accounts and competing deadlines effectively.
• Strong numerical skills and confidence working with sales, sell-through, order and receivables data. Advanced proficiency in Excel is essential.
• A proactive, solutions-oriented mindset, with the confidence to manage sensitive operational issues and payment conversations professionally.
• The ability to take responsibility for tasks and issues from initial enquiry through to resolution in a fast-paced, seasonal environment.