White Goods Engineer – Norwich [PAS210]

Pacifica; Norwich; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus £1,500

Company van with fuel card

Tools provided

PPE and tablet provided

Up to 33 days holiday

Company pension

Job summary

Pacifica is seeking a White Goods Engineer to diagnose and repair domestic appliances in customers' homes across Norwich and surrounding areas. You will work with our regional field service teams to deliver high-quality repairs and service excellence every day.

The role requires at least 2 years in white goods repairs, a full UK driving licence and the ability to use our field software to manage jobs, parts, and customer interactions.

Qualifications

• Minimum 2 years' experience in the white goods repair sector in a field based capacity.
• Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens.
• Full UK manual driving licence (max 6 points).

Responsibilities

• Diagnose and repair at least four core domestic appliances in customers' homes
• Deliver excellent customer service during on-site visits
• Use intuitive software to manage your day, order parts and access job information
• Maintain Pacifica's high standards in professionalism, reliability and safety

Skills

Fault diagnosis

Appliance repair

Customer service

Full UK driving licence

Tools

Job management software

Job description

White Goods Engineer - Field Based - Norwich | Up to £50,000 OTE

£1,500 Sign-On Bonus | Van, Bonus & Much More

Location: Norwich & surrounding areas

Job Type: Full-Time, Permanent

Salary: £27,000 - £36,000 basic + uncapped bonus (OTE up to £50,000+)

Bonus: £1,500 sign-on bonus available for new starters

About The Role

Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods-including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens-directly in customers' homes. Covering Norwich and surrounding areas, you’ll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers appliances and deliver service excellence every day.

What You'll Do

• Diagnose and repair at least four core domestic appliances in customers' homes
• Deliver excellent customer service during on-site visits
• Use intuitive software to manage your day, order parts and access job information
• Maintain Pacifica's high standards in professionalism, reliability and safety

What You'll Need

• Minimum 2 years' experience in the white goods repair sector in a field based capacity
• Up to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
• Full UK manual driving licence (max 6 points)

What You'll Get

• Competitive basic salary: £27,000 - £36,000 (based on experience & skill set)
• Uncapped performance bonus - OTE up to £50,000+
• £1,500 sign-on bonus
• Modern company van with fuel card and optional private use
• Tools, uniform, PPE, and tablet provided
• Ongoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if required
• Up to 33 days' holiday including bank holidays
• Company pension and Death in Service benefit (3x salary)
• Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
• Daily parts delivery to a secure by-box near your home
• Monday to Friday working hours (approx. 9am-5pm) with pre-planned routes
• Market-leading job management software

About Pacifica

Founded in 2003, Pacifica is the UK's largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.

Our Purpose

To keep households running while protecting the environment.

Our Vision

To care for our customers' appliances for a more sustainable world.

At Pacifica, you're not just an engineer - you're a trusted professional and a valued part of our national team.

We work with a small selection of the world's leading manufacturers, including;

Manufacturers - Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.