Wembley Stadium Retail GM: Fan Experience & Revenue

Fanatics; Wembley; Sur place; GBP 90 000 - 130 000; Plein temps

Résumé du poste

Fanatics is seeking a General Manager – Wembley Retail to lead the complete Wembley Stadium retail operation, spanning permanent store and all event formats. You will own commercial performance, inventory, staffing, and relationships with The FA and Wembley Stadium, driving revenue and fan experiences.

The role requires senior retail/venue leadership, strong budgeting and KPI focus, and the ability to manage multiple streams while delivering exceptional fan experiences on matchdays and events.

Qualifications

• Senior retail or venue management experience with accountability for sales and operations.
• Proven experience leading complex, high-volume operations and major events.
• Strong commercial judgement with budgeting, forecasting, KPI management."
• Ability to build relationships with senior stakeholders and partners.
• Experience managing permanent, core and casual workforces.

Responsabilités

• Lead the Wembley retail operation for permanent store and events.
• Own commercial performance, budgets, forecasts and KPIs.
• Oversee staffing, stock, equipment, security and contingency planning for activations.
• Develop and mentor a high-performing management team with clear accountability.
• Ensure safety, compliance and presentation standards across all venues.

Connaissances

Senior retail leadership

Budgeting & forecasting

Stakeholder management

People leadership

Event/venue operations

Description du poste

Fanatics is seeking a General Manager – Wembley Retail to lead the complete Wembley Stadium retail operation, spanning permanent store and all event formats. You will own commercial performance, inventory, staffing, and relationships with The FA and Wembley Stadium, driving revenue and fan experiences.

The role requires senior retail/venue leadership, strong budgeting and KPI focus, and the ability to manage multiple streams while delivering exceptional fan experiences on matchdays and events.