Spectator Experience Lead – Football Events

Kick It Out; England; Hybrid; GBP 48,000 - 68,000; Full time

Benefits offered by this job

Hybrid working model

Free lunches at Wembley/St George's

Private medical cover

Job summary

The FA is seeking an FA Event Manager to lead spectator experience initiatives across its events portfolio, enhancing the end-to-end spectator journey for general admission spectators and FA hospitality guests. The role involves supporting Wembley and On The Road events, coordinating fan zones, and driving commercial opportunities in partnership with agencies and stakeholders.

You will travel across England, with occasional evenings and weekends required, and work within a hybrid model to

Qualifications

• Experience planning and delivering high-profile sporting events.
• Experience developing spectator, customer, guest or visitor experience initiatives.
• Knowledge of sports presentation, fan engagement or matchday entertainment principles.
• Experience managing multiple projects, stakeholders and deadlines.
• Strong communication, organisational and stakeholder management skills.

Responsibilities

• Lead development and delivery of spectator experience initiatives across FA events and hospitality.
• Drive consistency and innovation in spectator experience across FA events.
• Support delivery of major events, tournaments and business priorities.
• Plan and deliver fan zones, activations and spectator-facing experiences within budget and venue constraints.
• Coordinate spectator pre-event communications with Marketing, CRM and other departments.
• Collaborate with the Wembley fan atmosphere groups and partners to enhance matchday atmosphere.

Skills

Event planning

Spectator experience

Stakeholder management

Budget management

Communication skills

Education

Relevant degree or similar qualification

Tools

Microsoft Office

Job description

The FA is seeking an FA Event Manager to lead spectator experience initiatives across its events portfolio, enhancing the end-to-end spectator journey for general admission spectators and FA hospitality guests. The role involves supporting Wembley and On The Road events, coordinating fan zones, and driving commercial opportunities in partnership with agencies and stakeholders.

You will travel across England, with occasional evenings and weekends required, and work within a hybrid model to