Welsh-Speaking Graduate Casework Officer – Hybrid

Ombudsman; Bridgend; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

The Public Services Ombudsman is recruiting a Graduate Casework Officer to assist members of the public with complaints or enquiries. You will manage a caseload, perform initial assessments, and use the in-house system to process complaints and routine rejections.

Strong Welsh language ability (oral and written) and excellent telephone/customer service skills are essential. This is a hybrid role with weekly attendance at our Bridgend office.

Qualifications

• Good telephone and customer service skills.
• Experience handling complaints or inquiries.
• IT literacy and comfort with case management systems.
• Ability to work in Welsh (oral and written).

Responsibilities

• Manage a caseload of complaints and inquiries.
• Undertake initial assessments of complaints and apply delegated authority.
• Process complaints and correspondence, including straightforward rejections.

Skills

Telephone skills

Customer service

Complaint handling

IT literacy

Welsh language

Job description

The Public Services Ombudsman is recruiting a Graduate Casework Officer to assist members of the public with complaints or enquiries. You will manage a caseload, perform initial assessments, and use the in-house system to process complaints and routine rejections.

Strong Welsh language ability (oral and written) and excellent telephone/customer service skills are essential. This is a hybrid role with weekly attendance at our Bridgend office.