Graduate Welsh-Speaking Casework Officer (Hybrid)

Peninsula Community Legal Centre; Wales; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

The Public Services Ombudsman for Wales is recruiting a Graduate Casework Officer (Welsh) to support public inquiries and complaints. The role involves managing a caseload, performing initial assessments, and processing correspondence using the internal case management system. Fluency in Welsh (oral and written) and strong customer service skills are essential.

This is a hybrid position with periodic office presence required in Bridgend. We value impartiality and equal opportunities in our staff.

Qualifications

• Graduate status required.
• Excellent Welsh (written and spoken).
• Strong telephone and customer service skills.
• IT literacy required for case processing.

Responsibilities

• Manage a caseload and conduct initial assessments of complaints.
• Process complaints and communications, including straightforward rejections.
• Use the in-house case management system to record actions.
• Communicate with stakeholders in Welsh as required.

Skills

Customer service

Complaint handling

IT literacy

Welsh language

Tools

Case management system

Job description

The Public Services Ombudsman for Wales is recruiting a Graduate Casework Officer (Welsh) to support public inquiries and complaints. The role involves managing a caseload, performing initial assessments, and processing correspondence using the internal case management system. Fluency in Welsh (oral and written) and strong customer service skills are essential.

This is a hybrid position with periodic office presence required in Bridgend. We value impartiality and equal opportunities in our staff.