Welsh-Speaking Customer Service & Licensing Advisor

Cardiff Council; Cardiff; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Rent Smart Wales, a service within Cardiff Council, invites applications for a Customer Service & Licensing Officer in our inbound contact centre. You will handle customer enquiries by telephone and email, aiming to resolve at first point of contact where possible, and provide information about licensing and tenancy requirements.

We seek candidates with extensive experience in an inbound contact centre, proficiency with web-based customer management systems, and excellent communication and Welsh

Qualifications

• Significant experience in an inbound call/contact centre delivering information and advice.
• Proficiency with web-based customer management systems and accurate keyboard skills.
• Welsh language ability at Level 4 Advanced; strong communication skills.

Responsibilities

• Assist customers by telephone and email, resolving enquiries at first point of contact where possible.
• Provide accurate information on licensing and tenancy matters and route complex queries as needed.

Skills

Inbound contact centre experience

Excellent communication

Analytical skills

Team player

Welsh language Level 4 Advanced

Keyboard skills / fast typing

MS Windows proficiency

Tools

Web-based CRM systems

Job description

Rent Smart Wales, a service within Cardiff Council, invites applications for a Customer Service & Licensing Officer in our inbound contact centre. You will handle customer enquiries by telephone and email, aiming to resolve at first point of contact where possible, and provide information about licensing and tenancy requirements.

We seek candidates with extensive experience in an inbound contact centre, proficiency with web-based customer management systems, and excellent communication and Welsh